Service Coordinator Job in Kenya

Role Objective

Create a positive first impression for hotel guests by offering a warm welcome, coordinating guest flow efficiently, and fostering pleasant interactions to ensure exceptional customer satisfaction.

Core Duties and Responsibilities

Manage multiple responsibilities, including handling reservations and coordinating guest seating arrangements.
Clean the front of the restaurant, particularly the door handles and windows.
Maintain cleanliness at the restaurant entrance, including doors, handles, and windows.
Welcome guests courteously and ask whether they are first-time visitors.
Work closely with service staff to determine appropriate seating availability.
Always have a smile on regardless of actual attitude or personal matters you are dealing with.
Say bye to customers as they leave the restaurant and also encourage customer’s restaurant hopes to see them again.
Bid farewell to departing guests and encourage repeat visits.
Respond to calls, manage bookings, and process takeaway orders where applicable.
Address customer concerns promptly and ensure complains are resolved in good time.
Liaising between the other employees and the management and acting as a mediator in case of a dispute
Provide guidance to newly recruited hospitality staff.
Contribute with innovative ideas toward the restaurant’s layout and ambiance design.
Reporting about everyday business of the restaurant to the management and bring to their notice if any problem has come up.
Provide effective communication between kitchen personnel and front-of-house staff.