Principal Accountabilities
- Execute user identity lifecycle activities, including onboarding,
offboarding, and access modifications in alignment with SCI standards.
- Provide first-line to mid-level troubleshooting for identity-related
issues (authentication failures, MFA prompts, access errors, basic
conditional access behaviors).
- Manage identity constructs in Azure AD/Entra ID (security groups,
role assignments, MFA settings, user attributes).
- Monitor identity systems for anomalies, risky logins, failed
authentications, spam-related alerts, and escalation as required.
- Support Senior IAM Administrator with operational tasks, including
MFA rollouts, access reviews, SSO integrations, identity hygiene
improvements, and conditional access reviews.
- Contribute to IAM documentation, ensuring SOPs remain accurate and
aligned with global team guidelines.
- Assist with testing and implementation of identity and
infrastructure changes following SCI change management processes.
- Help coordinate and escalate Microsoft Support cases when required.
- Uphold security, compliance, and governance principles across all
identity operations.
Experience and Skills
- Foundational understanding or basic proficiency in IT support,
systems administration, or identity operations.
- Understanding of Active Directory principles (users, groups, OU
basics).
- Familiarity with Azure AD/Entra ID and Microsoft 365 administration
fundamentals.
- Basic understanding of MFA concepts and conditional access
fundamentals.
- Ability to follow procedures, logically troubleshoot issues, and
document processes clearly.
- Strong communication skills, customer-focused mindset, and
willingness to learn.
- Exposure to SSO concepts and authentication workflows.
- Desirable
- Basic PowerShell knowledge for operational support tasks.
- Exposure to cloud IAM platforms (Azure AD, etc.).
- Understanding of ITIL principles (incidents, changes, requests).
- Experience with Intune, Autopilot, conditional access reviews, or
device identity concepts.
- Experience working in an automated or cloud native environment.
Desirable
- Basic PowerShell knowledge for operational support tasks.
- Exposure to cloud IAM platforms (Azure AD, etc.).
- Understanding of ITIL principles (incidents, changes, requests).
- Experience with Intune, Autopilot, conditional access reviews, or
device identity concepts.
- Experience working in an automated or cloud native environment.
Education and
Qualifications
Essential
- Relevant Microsoft training/certification (eg, Azure Fundamentals,
Microsoft 365 Fundamentals) or equivalent hands-on exposure.
- Desirable
- Progress toward Microsoft Associate certifications (eg, Identity and
Access Administrator).
- IT-related diploma, degree, or professional course.
How to Apply
