Job Description
The Housekeeper plays an important role in creating a comfortable
and welcoming stay for guests by keeping rooms and assigned resort areas clean,
fresh, and well presented. The role involves daily cleaning, sanitizing
surfaces, restocking amenities, and handling linens with care while following
established housekeeping standards. Beyond room upkeep, the Housekeeper
completes assigned tasks on time, communicates effectively with the
housekeeping team, and accurately records all room-linked or
department-chargeable services using the resort’s computerized POS system. This
helps ensure smooth operations, accountability, and consistently high guest
satisfaction.
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Responsibilities
- Clean, sanitize, and service assigned guest
rooms, restrooms, lounges, corridors, and public areas
- Ensure smooth workflow and timely room
servicing, including during peak pressure hours
- Confirm room readiness prior to guest arrival in
line with resort presentation standards
- Sort, handle, and document linens for laundry
operations when assigned
- Restock toiletries, towels, linens, and guest
amenities systematically while minimizing waste
- Use cleaning materials and amenity supplies
efficiently and report variances immediately
- Receive and acknowledge digital housekeeping
task rosters and assignments promptly
- Respond to guest requests professionally,
courteously, and reliably
- Report facility maintenance issues or
non-cosmetic concerns immediately
- Close out guest rooms at end of day ensuring
cleanliness, digital logs completion, and organized service stations
- Enter accurate room-linked or assigned
chargeable housekeeping service entries into the POS system for
reconciliation
- Operate the POS system for all Housekeeping
Department chargeable logs and internal service entries related to
assigned duties
Qualifications
- Certificate or Diploma in Hospitality or
Housekeeping preferred
- Minimum of 2 years housekeeping experience,
preferably in hotel or resort operations
- Computer literate with proficiency in POS
entries, duty rosters, and digital checklists
- Strong communication and organizational skills
- Flexibility to work weekends, public holidays,
and long or irregular hours
- Strong attention to cleanliness, comfort, and
room presentation standards
- High level of resource accountability and
conservation discipline
- POS operational accuracy and attention to detail
- Professional guest courtesy and calm conduct
under pressure
- Flexibility, teamwork, and adaptability in daily
operations
How to Apply
