Mission Description
The role supports smooth cargo
operations, maintains strong client relations, and ensures compliance with
relevant procedures and systems
Cargo Documentation & Reporting
- Prepare and submit daily reports on container
status, cargo documentation, and shipment progress to management.
- Ensure timely provision of documentation to the
manifest and documentation teams to facilitate lodging and cargo
transfers.
- Maintain schedules and reports for empty
containers, coordinating with stakeholders to ensure timely return to
depots.
Shipment Tracking & Operations Support
- Track shipments and verify manifest numbers in
ICMS and/or with shipping lines.
- Monitor vessel schedules (arrival, berthing,
departure) and share updates with internal teams.
- Provide daily status updates to shipping lines
on container receipts and exits at the CFS.
Client Service & Relationship
Management
- Provide clients with timely updates on
consignment status, including vessel arrival, discharge, and exit
schedules.
- Guide existing and potential clients on cargo
handling procedures to encourage use of the CFS.
- Follow up with clients to maintain and grow
business relationships.
- Respond promptly and professionally to client
queries, ensuring issues are resolved efficiently.
Complaint & Issue Resolution
- Record, track, and address client complaints or
concerns, escalating where necessary.
- Log and address operational issues raised by
internal teams.
Administration & Compliance
- Maintain a log of vehicles authorized to work at
the facility.
- Ensure adherence to company procedures and
compliance requirements in all customer service activities.
- Perform any other duties as assigned by
management.
Profile
- Diploma in Clearing & Forwarding ·
- Knowledge of ICMS/KWATOS is an added advantage ·
- Minimum 2 years of relevant experience in
shipping, clearing & forwarding, or logistics
How to
Apply
