Key Responsibilities:
- Welcoming patients and visitors upon arrival,
ensuring they feel comfortable and attended to while providing guidance to
appropriate service areas based on their needs, and offer step-by-step
directions, to help them navigate the hospital premises with ease.
- Manage the issuance of service tickets by
assisting clients through the queuing process while overseeing and
monitoring service queues to enhance efficiency, reduce wait times, and
smooth flow of operations.
- Provide clear guidance to clients on completing
the patient feedback collection form, explaining rating criteria,
checkbox, and ensuring valuable input is received for service improvement.
- Ensure that patients fully understand their
options and the necessary processes while offering guidance on accessing
specific departments, medical specialists, or administrative services to
enhance their overall experience within the hospital.
- Promptly and professionally respond to patient
inquiries, providing clear and comprehensive information about available
services, facilities, and procedures available within the premises.
- Promptly relay any service-related issues or
delays to patients, providing timely updates and reassurance to ensure
transparency and manage expectations.
- Distribute relevant informational materials as
needed to educate clients about the hospital’s services, pricing,
accessibility, and procedures, helping to promote awareness and facilitate
informed decision-making.
- Stay informed about the schedules of various
specialist clinic days and work closely with the booking coordinator to
provide accurate appointment dates and assist patients in scheduling their
consultations.
- Conduct daily rounds in the inpatient department
to gather real-time feedback on any complaints or concerns and communicate
these issues to the relevant HODs with recommendations on effective
solutions to address and resolve them.
- Ensure that Avenue Healthcare corporate
governance policies are adhered to, including preventing, detecting, and
reporting any fraud or criminal activities, and Implementing audit
recommendations.
- Ensure adequate knowledge of, and compliance to
all Avenue Healthcare policies, procedures, and systems, especially
policies pertaining to the provision of medical services and finance.
- Maintain patient privacy and confidentiality at
all times.
- Any other duty as assigned by the supervisor.
Person Specification
- Diploma in Front Office/Business Administration/
Health Records, or its equivalent.
- 2+ years’ experience in a similar role,
preferably in a Hospital set-up
- Customer focus and results oriented
- Strong interpersonal skills, team playing
abilities, and communication skills.
- Highly responsive, ethical and responsible
How to Apply
