Key Responsibilities
- Handle daily seller inquiries related to
onboarding, platform operations, and policies.
- Collect seller feedback and compile clear,
accurate reports for internal review.
- Track and follow up on orders with shipping
delays, ensuring timely resolution and system updates.
- Conduct local training sessions for new sellers
to support smooth onboarding.
- Process and resolve seller support tickets in
line with service standards.
- Support new seller data tracking and basic
analysis to inform operational decisions.
Requirements
- Bachelor’s Degree in any business related course
- Prior customer service experience is an added
advantage.
- Strong communication and teamwork skills;
proactive, responsible, and quick to learn.
- Proficiency in Microsoft Word and Excel.
- Good communication and presentation skills.
How to Apply
Are you
interested in this position and meet the minimum requirements? Apply by sending
an email with your CV and a convincing cover letter to recruitment@kilimall.com clearly stating the subject heading “Seller Service
Officer” by 1st February 2026. Due to the high volume
of applications received, only shortlisted candidates will be contacted
