Responsibilities
Special Consular Services (40%)
- With limited direction, the incumbent must
handle a variety of ACS cases including deaths, arrests, destitution and
repatriation cases, psychiatric and medical emergencies, child custody,
abduction and welfare and whereabouts checks.
- With experience, the employee develops expertise
in recognizing U.S. citizens in need of assistance and uses good judgment
and tact to provide services. The incumbent must have good knowledge
of both Kenyan and Somali law and society, knowledge of Department
guidelines, and a good understanding of the workings of the State
Department, other agencies at post, and other government bodies.
- The employee frequently accompanies an American
officer on jail or hospital visits, welfare and whereabouts visits
involving child custody and International Parental Child Abduction (IPCA)
cases, or to meeting with government and other officials. The
employee may accompany an American officer to cities throughout Kenya and
Somali to assist with consular outreach and emergency and routine
services.
- The employee maintains contacts with
deputy-level officials from government bodies to assist U.S. citizens in
times of crisis and with relevant offices in the Bureau of Consular
Affairs and other agencies at post including FBI, DHS and ICE. The
incumbent advises the ACS LES Team Lead and 03 ACS Unit Chief on cases of
suspected fraud or criminal activity.
Routine Consular Services (40%)
- Handles passport and citizenship cases,
accepting passport applications (both first-time and renewals, both
regular and diplomatic) and consular report of birth (CRBA) applications
and delivering newly issued documents to applicants or a contracted courier
service.
- The incumbent is knowledgeable about Department
regulations that apply to these services and Kenyan and Somali law,
respective to related citizenship and immigration matters, and exercises
discretion in bringing cases involving suspected fraud of child custody
disputes to the attention of supervisors as appropriate.
- Ensures disposal and storage of records,
applications and other information in accordance with FAM guidelines and
other regulations.
- Responsible for dispersing Federal Benefits (FB)
checks to recipients in the consular district, accepting certain (FB)
applications and conducting verifications. Monitors and enrolls
registration requests of U.S. citizens for STEP overseas traveler program.
Contact and Resource Development, Correspondence and
translation (20%)
- Research, identify, and develop relationships
with contacts including, but not limited to, government officials, airline
representatives, funeral homes, police, and others who can provide
assistance to U.S. citizens during personal or large scale emergencies.
Conduct outreach to U.S. citizens on the importance of documenting new
children, how to vote overseas and facilitating delivering ballots to the
United Sates.
- Respond to telephone, email and written
correspondence to U.S. citizen questions congressional inquiries and
triage emergency cases. Recruit and develop relationships with U.S.
Citizen Liaison Volunteers (CLV) for Kenya and Somalia and coordinate Post’s
American Liaison Network (ALN) to disseminate information and assist
U.S. citizens.
- Provide translation from Somali or Kiswahili to
officers providing services and in meetings or during phone conversations.
Must also read review, and translate documents in Kiswahili or Somali for
officers.
- Note: This position description in no way states
or implies that these are the only duties to be performed by incumbent.
Incumbent will be required to perform other duties as assigned by the
supervisor.
Qualifications and Evaluations:
EXPERIENCE:
- Minimum two years of administrative work, case
management, or customer service work experience is required.
Knowledge
- Knowledge of local cultural, social, and legal
environment.
- Education Requirements:
- Completion of high school.
- Completion of two years of college or university
studies is required.
How to Apply
