Job Purpose
The Principal
Officer will support the effective day-to-day
operations of Fortune Credit Limited by ensuring compliance with internal
policies, regulatory requirements, operational procedures, and service delivery
standards. The role focuses on coordination, monitoring, reporting, and
execution of assigned operational and compliance-related functions to support
business objectives and risk management
Key Duties And Responsibilities
Operational
Support
- Support the implementation of operational
policies, procedures, and internal controls across assigned functions or
branches.
- Coordinate daily operational activities to
ensure smooth service delivery and adherence to approved processes.
- Monitor turnaround times, service quality, and
customer experience, escalating issues where necessary.
- Assist in streamlining workflows and improving
operational efficiency.
Compliance & Regulatory Support
- Support compliance with CBK guidelines, MFI
regulations, AML/CFT requirements, and internal compliance frameworks.
- Assist in maintaining accurate regulatory
records, reports, and compliance documentation.
- Support internal audits, regulatory inspections,
and compliance reviews by providing required information and follow-ups.
- Report any compliance gaps, risks, or breaches
to the supervisor promptly.
Risk
Management & Controls
- Assist in identifying operational risks and
recommending mitigation measures.
- Ensure adherence to internal controls, approval
limits, and segregation of duties.
- Support fraud prevention initiatives through
monitoring and reporting suspicious activities.
Reporting
& Documentation
- Prepare periodic operational, compliance, or
performance reports as required.
- Maintain proper documentation, records, and
filing systems in line with policy and regulatory standards.
- Support data accuracy and integrity in
operational and management reports.
Stakeholder
& Team Support
- Liaise with internal teams including credit,
finance, HR, and customer service to ensure coordinated operations.
- Provide guidance to junior staff on procedures
and operational requirements where assigned.
- Support customer issue resolution escalated from
front-line staff.
Continuous
Improvement
- Participate in process improvement initiatives
and special projects as assigned.
- Keep abreast of regulatory changes, industry
best practices, and internal policy updates relevant to MFIs.
- Perform any other duties assigned in line with
the role and business needs.
Qualifications
& Experience
- Bachelor’s degree in Business Administration,
Finance, Economics, Accounting, Banking, Law, or a related field.
- CPA (Part I/II), ACCA, CAMS, CIFA, or any
relevant MFI/Banking certification will be an added advantage
Experience
- Minimum 2–4 years’ experience in a Microfinance
Institution, SACCO, Bank, or regulated financial services environment.
- Experience in operations, compliance, credit
administration, or risk management is an added advantage.
Key
Competencies & Skills
- Strong understanding of MFI operations and
regulatory environment
- High attention to detail and accuracy
- Good analytical and problem-solving skills
- Strong reporting and documentation skills
- Integrity, confidentiality, and ethical conduct
- Good communication and interpersonal skills
- Ability to work with minimal supervision
- Proficiency in MS Office and core banking
systems
How to Apply
To Apply send CV and cover letter to recruitment@fortunecredit.co.ke
