Job Purpose
The
purpose of this role is to drive collections on current and overdue loans
through direct contact with the customers. You will be required to work closely
with the Collections team in ensuring that loans are cleared in full at the
shortest period possible or negotiate for reasonable repayment plans on the
loans. You will also be required to highlight accounts that do not adhere to
company policy and procedures.
Key Responsibilities:
Customer
Service:
- Handle incoming customer inquiries via phone,
email, or in person.
- Resolve customer complaints and issues in a
timely and professional manner.
- Maintain accurate records of customer
interactions.
- Provide information about products, services,
and account status.
- Follow up with customers to ensure satisfaction.
Collections:
- Contact customers regarding overdue accounts.
- Negotiate repayment plans and ensure timely
payments.
- Maintain detailed records of collection
activities.
- Escalate unresolved accounts to management or
legal teams as needed.
- Monitor accounts for compliance with payment
terms.
- Prepare reports on each call and share with team
leader.
Key
Skills & Qualifications:
- Strong communication and interpersonal skills.
- Ability to manage difficult conversations and
resolve conflicts.
- Basic knowledge of billing and payment
processes.
- Detail-oriented and organized.
- Experience in customer service and/or
collections is a plus.
How to Apply
To Apply
for this position, send your application to info@wescotkenya.co.ke
