Job Purpose
To
deliver outstanding customer care and support, ensuring all clients receive a
warm welcome and consistent follow-up, while supporting sales, administration,
and customer engagement for the Nairobi team.
Key Responsibilities
Client
Onboarding & Follow-up
- Make a welcome call to every new client 3 days
after onboarding.
- Conduct a follow-up call one month after
onboarding to:
- Confirm if clients are servicing their bikes as
instructed.
- Verify the location of service and whether
genuine spare parts are used.
Sales Support
- Conduct cold calls to clients to identify
potential bike purchase needs.
- Perform price verifications for clients as
requested.
- Compile and verify Nairobi sales agreements and
send them to the plant in Nairobi.
Customer
Care & Data Management
- Make service reminder calls to clients.
- Book appointments for clients as needed.
- Conduct customer care data calling to gather
feedback and insights.
- Reply to customer care emails promptly and
professionally.
Social
Media & Campaigns
Support
and participate in social media campaigns to promote company products and
services.
Team
Administration
- Compile and manage the team’s leave and
attendance sheet.
- Compile the PJP (Planned Journey Plan) for the
sales team.
Key Skills & Qualifications
- Excellent communication and interpersonal
skills.
- Strong organizational and multitasking
abilities.
- Proficient in MS Office and comfortable with
digital tools.
- Customer-focused with a proactive approach.
- Experience in customer care, front office, or
sales support is an added advantage.
How to Apply
