Main tasks and responsibilities:
- Own Comfort category growth by driving
onboarding, adoption, and campaign execution
- Coordinate Bolt Send expansion through courier
and retailer onboarding
- Improve rider experience at pick-up points with
audits, PUDO updates, and signage
- Support Scheduled Rides expansion by onboarding
drivers and improving conversion
- Liaise with Rider Support and Communications to
resolve major complaints and improve strategy
- Scout, pitch, and onboard high-traffic venues
for better rider access
What we expect
- About you:
- You have 3 – 5 years of experience in
operations, customer experience, or account management
- You are execution-oriented and can take
ownership of weekly tasks with minimal supervision
- You are data-literate and comfortable with
spreadsheets and performance tracking
- You are collaborative and can work across the
marketplace, driver, and marketing teams
- You are a problem-solver who takes initiative to
address inefficiencies
- You are customer-first, using rider feedback as
a guide to improve
How to Apply
