Reporting to the Training Manager, the Trainee will be responsible for learning and familiarizing with various activities and operations within their departments. He/She will be required to uphold company policies and requirements at all times.
Key Responsibilities
Under
the supervision of the Departmental Trainer and Training Manager, the trainee
shall learn to:
- Clean corridors and floor public areas around
guest rooms assigned. Also maintain cleanliness of equipment and pantries.
- Keep informed of hotel product and service
knowledge in order to answer guest questions.
- Answer all guest questions / requests in a
friendly and caring manner, take appropriate actions or if needed, refer
the matters to the relevant persons to handle. It may be providing
information, giving an extra item such as a towel, etc.
- Write down on their assignment sheets relevant
information for record purposes and possible future inquiries. At the end
of shift, report special attention guest, unusual situations, incidents
that need follow up, to ensure consistency and guest
- satisfaction.
- Verify the physical status of room and updates
Order Taker of any discrepancies found.
- Report at once to Supervisor and Order Taker
lost and found items and coordinates with Order Taker when to bring items
down.
- Provide the turn down service to assigned guest
rooms according to standards established by the hotel. It involves, but
not limited to, turning down the bed, replenishing guest room and bath
supplies and cleaning the bathroom if necessary. Help control guest and
cleaning supplies to save costs.
- Clean assigned guest rooms, the late check out
and late service required by guests, according to standards established by
the hotel. It involves, but not limited to, making the bed, dusting the
room and furniture, replenishing guest room and bath supplies, cleaning
the bathroom, vacuuming the carpet.
- Whilst cleaning the room, verify that all is in
proper condition and order of functioning and report to Supervisor any
items that need repair.
- Inspect Floors / Public Areas to ensure that
facilities, equipments and amenities are clean and are well maintained;
verify the work performed by outside contractors to ensure compliance to
their contract; and take corrective measures in order
- to meet Kempinski standards.
- Identify the department training needs, develop
the training plan and get the approval of Executive Housekeeper before the
implementation of training.
- Anticipate and maintain all equipments and
supplies and assure their availability. Control usage of all amenities and
cleaning supplies to ensure compliance to budget and ensure appropriate
usage of equipments and tools.
- Monitor housekeeping procedures including Lost
and Found, Key Control, Security and Emergency procedures and Health and
Safety procedures for employees and guests. Participate in various
housekeeping projects such as general cleaning, which involve scheduling,
inspections, records keeping, follow-up, and communication with other
related departments.
- Accomplish several administrative duties related
to the position such as attending meetings, writing reports, maintaining a
daily log, etc.
Skills, Knowledge and Expertise
- Degree/ Diploma in Housekeeping operations from
a recognized learning institution
- No work experience is required
- Less than one year since completion (2024/2025)
- Kenyan Citizen
- Completed coursework (even if not graduated)
- Ability to work and communicate in a
multinational environment
- Excellent grooming skills and must be well
versed in professional and personal etiquette
- Good Communication skills
- Out going with a positive learning attitude
How to Apply
