Below are the specific responsibilities of this role:
Data
Systems Management
- Administer and maintain the Digital MEAL System
(DMS) and HelpAge CONNECT platform, ensuring data is up to date, accurate,
and accessible.
- Coordinate global data submissions and updates,
ensuring accuracy and accessibility across teams, in close collaboration
with the Operations and IT support teams.
- Work with IT and technical teams to troubleshoot
DMS and CONNECT related issues and contribute to system updates or
improvements.
Data
Collection and Quality Assurance
- Lead scheduled data collection cycles, working
closely with programme and network members.
- Conduct data validation, cleaning, and quality
assurance checks across datasets.
- Maintain alignment with HelpAge’s Global Impact
Framework.
Reporting and Visualisation
- Collate and visualise data for key
organisational outputs, including the Annual Report and Learning Report.
- Create dashboards and analytics reports for
internal use and external communications.
- Support the Global Impact Advisor in analysing
trends and performance across programmes and strategic priorities.
Accountability
and Feedback
- Manage the day-to-day operation of HelpAge’s
digital feedback and
- accountability tools, including the DMS and
CONNECT systems.
- Ensure feedback and complaints are logged,
tracked, and addressed in a
- timely and transparent manner by the relevant
teams.
- Maintain accurate records of feedback trends and
support regular reporting to inform programme and organisational learning.
- Collaborate with the MEAL Officer and relevant
teams to ensure systemgenerated insights contribute to continuous
improvement.
- Support HelpAge’s commitment to accountability
by reinforcing clear, accessible, and responsive feedback channels for
stakeholders and older people.
- Champion accountability practices internally and
with network members.
Capacity
Strengthening
- Provide technical support and training to staff
and network members on data management, reporting standards, and
accountability practices.
- Assist teams and network members in the
collection and reporting of monitoring data, ensuring alignment with
HelpAge’s Impact Framework.
- Maintain a central repository of MEAL tools,
guidance, and learning resources.
- Support documentation of case studies, lessons
learned, and good practices based on data analysis.
- Contribute to learning sessions and working
groups to share evidencebased insights.
Skills and experience required
Essential:
- Proven of experience in data management, MEAL,
or information systems.
- Strong technical knowledge of data platforms
(e.g., Power BI, DHIS2, Kobo, Excel).
- Demonstrated experience in data quality
assurance and validation.
- Familiarity with accountability and community
feedback principles.
- Experience with global or networked civil
society organisations.
- Understanding of humanitarian or development
programming.
- Experience working with networks, alliances, or
consortiums.
- Fluency in one or more languages relevant to
HelpAge’s regional presence (e.g., Spanish, Arabic).
How to Apply
Interested
and qualified candidates are requested to review the details of the JD and
submit their Cover Letter and CV only to Jobs@helpage.org not
later than Monday, 15 September 2025.
