Position Scope:
This
position is responsible for growing and retaining the Amanah Retail and SME
business within the business area assigned. He/she will be expected to offer
experiential service to customers within all the Amanah segments, deepen
relationships in order to ensure their current and anticipated needs are met as
the Bank gains value. The role holder will be required to work with flexibility
and support different sales activation activities in order to meet the growth
and sustainability objectives of the unit.
Key Responsibilities:
- Identify potential new business opportunities
and consistently generate innovative ideas for implementing business
initiatives to open Amanah Retail and SME accounts and grow the liability
book.
- Develop an understanding of the Amanah clients’
business by analysing their management practices, market conditions
affecting the long-term viability of the business and effectively use this
knowledge to continually cross sell the Bank products in order to get
maximum share of the customer wallet.
- Take responsibility of business growth in own
portfolio and advance the One Bank one Agenda objective of the Bank.
- Work closely with the Credit Managers to
initiate business deal proposals for new facilities or facility
modifications that require assessment of credit and provide insightful
information regarding business strength and vulnerabilities.
- Proactively identify potential non-performing
accounts and formulate appropriate mitigating initiatives.
- Act as single point of accountability for Amanah
Retail & SME business and consistently deliver high quality service to
all internal & external customers, while maintaining confidentially of
customer information at all times.
- Keep abreast with product knowledge and support
in the awareness of the Amanah Retail & SME products and process at
the Branch level with a view to ensuring customer experience is at the
expected standards.
- Plan and co-ordinate any marketing approaches
for new business and actively develop the existing relationships.
- Conduct review of customers’ borrowing
facilities to assess customer and risk profile changes/updates.
- Keep abreast with the latest trends and support
in gathering of market intelligence with a view of giving feedback to
maintain the products at a competitive level.
- Maintain agreed upon Service Level Agreements
and TATs to ensure experiential customer service at the Branch level.
- Ensure 100% compliance to KYC and AML policies
and account opening procedures.
- Stay updated on the security controls in place
to protect the branch against criminal and fraudulent
- activities and unnecessary risk and exposure.
- Ensure that all duties and activities are
carried out in full compliance with regulatory requirements,
- Enterprise-Wide Risk Framework and internal
National Bank policies and policy standards thus ensure rigour excellence.
- Understand and manage risks and risk events
(incidents) according to the laid down guidelines.
- Constantly seek to improve ways of working with
colleagues by challenging the status quo and ensure best practice.
- Lead the adoption and implementation of change
initiatives at the Branch Level.
- Participate in local events to support
sustainability agenda of the Bank.
- Any other duties as may be assigned by
Management from time to time.
Education/Professional Qualifications,
Skills & Experience:
- Bachelor’s degree in commerce, economics or a
business-related field from a recognized University.
- Professional Certification in Sales &
Marketing & Islamic Banking is an added advantage.
- A minimum of 3 years’ experience in Banking with
a bias in business development.
- Relationship management skills.
- Passionate, dynamic and ability to adapt
quickly.
- Strong commercial acumen and analytical skills.
- Team player and ability to deliver with cross
functional teams.
- Negotiation and stakeholder engagement.
- Excellent interpersonal and communication
skills.
- Ability to make operational and routine
decisions in a timely and effective manner.
- Able to withstand operational challenges and
maintain momentum.
- Manages emotions in a mature and composed manner
as expected.
How to Apply
Send
your CV and application letter showing how you meet the role requirement stated
above to: Recruitment@nationalbank.co.ke by
Friday, 3 rd October 2025 • Indicate Name of Job on email subject.
Please
note that applications received after the deadline will not be considered.
Only
shortlisted candidates will be contacted for the next stage/s of the process.
