Job Purpose
- The primary purpose of the Booking
Assistant is to serve as the first point of
contact for our clients, providing excellent customer service and
efficiently managing the ticket booking process.
Duties
- Assisting customers with inquiries about routes,
schedules, and fares.
- Processing ticket sales and managing bookings
accurately.
- Booking and receiving parcels for dispatch and
collection.
- Handling payments and providing correct change.
- Maintaining an organized and clean booking
office.
- Ensuring a positive and seamless experience for
all our passengers.
Requirements
- Education: A minimum of a high school Diploma or
its equivalent. A Diploma or certificate in a relevant field such as
Business Administration or Customer Service is an added advantage.
- Experience: Prior experience in a
customer-facing role, office administration, or the transport/logistics
industry is preferred.
Personal Attributes
- Professional & Patient: A friendly demeanor
with the patience to handle diverse customer needs.
- Integrity & Reliability: Honest and
dependable, especially when dealing with cash and parcels.
- Adaptable: Capable of working in a fast-paced
environment and handling pressure calmly.
- Customer-focused: A genuine desire to ensure a
positive experience for every passenger.
How to Apply
Interested
candidates should send their applications to: careers.mashpoa@gmail.com
The deadline for all submissions is September 22nd, 2025.
Please note that only successful candidates will be contacted within 14 days
after the application deadline.
