Job Title: Re Advert - Receptionist
Hiring
Organization: Marie Stopes
Location
– Locality:
Location
– Region: Kenya
Industry: Admin
Job
Type: Full Time
Salary: KES
Date
Posted: 08/04/2025
Front Office Responsibilities
- Receiving visitors at the front desk by
greeting, welcoming, directing and announcing them appropriately
- Preparation insurance claims for submission and
maintenance of relationships with third party payers.
- Answering, screening and forwarding incoming
calls.
- Receiving and sorting daily mail.
- Listening to client complaints and escalating
promptly to the Centre Manager
- Maintains and documents petty cash usage under
the supervision of the centre manager.
- Documents actions by completing forms, reports,
logs, and records as required.
- Protects organizations values by keeping patient
information confidential.
- Maintains workflow by following standard
operating procedures and policies.
- Maintains work operations by following standard
operating procedures and policies.
- To conduct data entry and clerical tasks.
- Maintain the front office area orderly and
clean.
- Screening for unstable clients at the reception
area and prioritizing them.
Accounts
Responsibilities
- Register client details accurately and
systematically in SMART, SLADE and LCT systems
- Accurate and systematic registration of clients’
details into the electronic health records systems.
- Balances daily cash accounts at the end of end
of each day in the hospital. Maintains petty cash and receives approvals
from the line manager to spend.
- Correct billing of cash and credit private
health insurance clients.
- Liaise with the finance team to resolve any
discrepancies in daily transactions.
- Maintains all accounting records and ensures
discrepancies have been reported and resolved with the line manager.
- Makes daily, weekly and monthly reconciliation
and transaction reports,
- Verify details and eligibility before
registration of clients.
- Collaborate closely with the Care Assistant to
consistently deliver client-centered care.
- Assist clients in navigating self-service tools
(e.g., tablets or registration forms
Other
Responsibilities
- Updates job knowledge by participating in
educational opportunities which include attending CMEs.
- To support clients through the provision of
vocal local techniques during procedures when required.
- Follows all aspects of the infection prevention
protocol and assist in Infection Prevention activities as directed by the
centre manager
- Ensures cleanliness of the entire facility by
cleaning as instructed by the centre manager upon request.
Qualifications
- Minimum Certificate/Diploma qualification in
Front office Management
- Tertiary qualification in Accounts, business
studies, customer care or similar will be an added advantage.
Skills
- Minimum 2 year in office administration and
accounting (Preferably in a hospital setting)
- Possess advanced computer skills and experience
in MS Office
- Demonstrated high attention to detail and
ability to follow through tasks to completion.
- Punctual and reliable
- Good organisation and prioritisation skills
- Ability to work with less supervision and
initiative.
- Trustworthy and responsible.
How to Apply
