About the Role:
The
Contact Center Executive will work closely with the Operations and Sales teams
to serve existing and potential customers by providing product and service
information while resolving product issues effectively.
What you would be expected to do
- Initiate and implement corrective action as
needed to ensure that an excellent standard of service and a high level of
customer satisfaction is maintained.
- Receive customer queries and ensure these are
resolved promptly.
- Proactively Listen to handle all queries
efficiently while maintaining service quality and standards.
- Help minimize defaults by reaching out to
customers with delayed payments.
- Proactively contact dormant customers directly
to resolve any pending issues.
- Building and maintaining good customer
relationships regarding the diversity of the customer base.
- Report to the call center team managers issues
raised from customers that need immediate actions or resolutions from the
management.
- Check customer satisfaction degree after a sale
and increase customer retention. Gather and document information about the
customer and the product via available applicable systems.
- Perform any other tasks or duties that may be
assigned.
You might be a strong candidate if you
- Hold a bachelor’s degree or Diploma with at
least a year of job-related work experience.
- Proficiency in the Maasai language.
- Possess basic knowledge of Excel spreadsheets
and data entry skills.
- Have experience in assisting customers will be
of added value.
- Are open to working in a flexible and creative
work environment with fast-evolving operations.
- Able to multitask while working under tight
deadlines with close attention to detail.
- Always remain professional and courteous with
customers.
- Have excellent verbal and written communication
skills – both in English and Swahili
- Able to work in shifts.
You will be a great culture addition if you represent
the below behaviors.
- Taking ownership of your work and are thorough
in your execution – This is by constantly seeking to do more with less
because we know that efficiency brings increased value for our consumers.
- Exhibit a spirit and strength of partnership –
through prioritizing, forming strong relationships and truly knowing the
needs and priorities of our colleagues and customers alike.
- Critical thinking and solving problems
creatively – Innovation is at the heart of every element of our business,
therefore being curious and looking for opportunities to become more
efficient and better at what we do.
- Placing our customers first – by assuming great
tasks in surpassing our customers’ expectations and continuously engaging
ourselves to raise our standards of exceptional service.
- Prioritizing continuous growth – seeking
opportunities to become more knowledgeable, more proficient and stronger.
How to Apply
