The Collection Officer is responsible for managing the full credit collection process across the merchant portfolio. The role involves overseeing all stages of collections, from early engagement with delinquent accounts to escalations and portfolio reporting. In addition to managing collections, the officer ensures recovery actions are compliant with internal credit policies and regulatory standards and collaborates with relationship managers to ensure that any changes to facilities are properly documented and filed. This position plays a critical role in protecting revenue, maintaining a healthy loan book, and sustaining long-term relationships with merchants.
Key
Responsibilities:
Credit Portfolio Management
- Take full
ownership of a portfolio of delinquent loan accounts (1–90 DPD), including
daily monitoring, prioritization, and recovery planning.
- Use data
insights to identify default trends, root causes, and exposure risk
providing recommendations to leadership on process enhancements.
- Develop and
execute targeted recovery strategies including call campaigns, structured
payment plans and customized follow-up sequences.
- Draft, issue,
and track demand letters in accordance with SOP’s and legal requirements.
- Manage
escalated recovery actions including external debt collection coordination
and pre-litigation steps when necessary.
- Ensure all
activities and engagements are logged accurately in the collection system
(Debt Collection Module)
Client
Relationships Management & Compliance
- Maintain
professional and tactful communication with merchants to recover
outstanding amounts without jeopardizing long-term relationships.
- Ensure full
adherence to internal credit recovery procedures and external regulatory
standards, while fostering cross-functional collaboration to align on
complex or sensitive collection cases
- Ensure any
changes to facility terms are communicated, documented, and properly filed
in coordination with Relationship Managers.
- Collaborate
with the Legal Department on recovery related litigation matters.
Reporting
- Prepare,
analyze, and present collections performance dashboards and projections
vs. actuals to Credit and Commercial leadership.
- Track key
collection KPIs such as recovery rate, portfolio at risk, DPD movement,
and cure rates.
- Advise
management on emerging merchant behaviors or external trends impacting
repayment patterns.
Qualifications
- A bachelor’s
degree in a business-related field
- Minimum of 3
years’ proven working experience in collections, loan recovery or a
related role within a financial institution.
- Strong
understanding of credit risk and portfolio management, with hands-on
knowledge of credit policies, loan documentation, recovery procedures, and
compliance frameworks.
- Proficient in
the use of CRM platforms, loan management systems, and collections modules
to track portfolio status and recovery action.
How To
Apply
Interested
candidates should submit ONLY their C.V. and an application letter to kazi@pesapal.com, to
be received by Wednesday, 28th May 2025. Certificates and
testimonials need NOT be attached.
