Job Description
A
Telesales Representative contributes to generating sales for the company by
closing sales deals over the phone and maintaining good customer relationships.
They must be excellent communicators with superior people skills, comfortable
presenting products or services over the phone, and adept at handling
complaints and doubts.
The goal is to help the company grow by bringing in customers and developing
business. They assist customers by providing solutions to their problems,
replying to their queries, and offering advice and recommendations suited to
their needs.
Key Tasks And Responsibilities
- Follow set communication guidelines in
addressing various customer issues.
- Develop in-depth knowledge of customer
products and services to make suitable recommendations based on customers’
needs and preferences.
- Aggressively create and pursue new leads
to ensure weekly and monthly individual targets are met.
- Initiate sales with potential customers
over the phone.
- Manage the sales pipeline and update the
team leader on progress.
- Ask questions to engage customers and
keep the conversation going.
- Listen to customers’ needs to generate
repeat sales.
- Answer customers’ questions on products.
Call existing and potential customers to
persuade them to retain or purchase company products and services.- Qualify leads and follow up as
appropriate.
- Continually meet or exceed weekly and
monthly targets with respect to call volume and sales.
- Place outbound calls to customers to
promote new products and services.
- Ensure call records are properly stored
and organized in a call centre database.
- Develop and sustain solid relationships
with customers to encourage repeat business.
- Ensure daily shift call quotas and set
targets are achieved.
- Provide periodic reports to company
management on work activities.
- Upsell products and services to customers
when providing telecommunication solutions.
Skills And Competencies
- Basic level of proficiency with Windows
based applications such as MS Office, Excel, Word
- Proficient ability to analyze data and
develop recommendations
- Strong verbal and written communication
skills
- Always maintains a professional/customer
service focus
Knowledge And Experience
- Proven experience as telesales
representative or any other sales role
- Proven track record of successfully
meeting sales quota preferably over the phone
- Good knowledge of relevant computer
programs (e.g. CRM software) and telephone systems
- Outstanding negotiation skills with the
ability to resolve issues and address complaint
Qualifications
- Degree or Diploma in a business-related
field
- At least one year insurance experience
- Progress in Professional qualification in
insurance e.g., ACII, COP preferred.
How To Apply
