Role Purpose
The role holder will be responsible for designing, developing,
and delivering effective training programs and initiatives for the agency
force. The Training Officer plays a crucial role in equipping agents with the
necessary knowledge, skills, and tools to succeed in their roles, drive sales
performance, and uphold high professional standards.
Main Responsibilities
Operational
Deliver training courses and programs to the Life
Company Sales Force.
Formulate input to training needs analysis and
organize training based on it.
Develop, review and maintain a training curriculum,
content materials, manuals, aids and tools relating to the Life Assurance
Training.
Conduct regular training impact assessment.
Prepare relevant and timely reports for specific
target groups through their respective Managers.
Ensure the effective scheduling of all training
activities and execute all training as per the training calendar.
Build adequate control mechanisms to ensure optimum number of people covered under each training session.
Respond to product queries from agents, develop
testing and procedures.
Coordinate COP/ECOP registrations and other
educational needs of the agents with the College of Insurance and ensure all
payments are made on time.
Coordinate, train and register all agents in the Life
Agency Portal/track the number of agents registered in the portal every new
month.
Track and analyze market training trends by staying
current with latest developments in the industry and competitor activities.
Facilitate and coordinate the recruitment and
training of new agents and managers, in liaison with the leadership of agency,
bancassurance and alternative channels.
Identify and assist in the opening up of markets.
Give presentations on Personal Financial Management
to groups as part of market activations.
Corporate Governance
Compliance. Stay updated with insurance regulations
and underwriting best practices to ensure compliance with industry standards.
Adherence to the laws and regulations of Kenya, the
policies and regulations within the insurance industry and all internal company
policies and procedures.
Ensuring compliance with applicable statutory and
regulatory requirements and establishing mitigation measures against emerging
business risks.
Culture
Fostering a corporate culture that promotes ethical
practices and good corporate citizenship while maintaining a conducive work
environment.
Collaborate with cross-functional teams to develop
initiatives that promote a positive and inclusive company culture.
Individualized Development Planning. Create
personalized development plans that align with your career aspirations and the
organization’s objectives.
Key Competencies
Training and Facilitation. Ability to design and
deliver effective training programs, utilizing a variety of training
methodologies and techniques to engage participants and facilitate learning.
Communication and Presentation. Excellent verbal and
written communication skills to effectively convey training content, explain
complex concepts, and engage learners.
Relationship Building. Strong interpersonal skills to
build rapport and credibility with agents, fostering a positive and supportive
learning environment.
Analytical Thinking. Ability to assess training
needs, analyze performance gaps, and develop targeted interventions to address
specific skill requirements.
Problem-Solving. Aptitude for identifying challenges,
analyzing root causes, and proposing solutions to enhance training
effectiveness and agent performance.
Academic Background & Relevant Qualifications
Bachelor’s degree in Insurance, Finance, Business or
any other related course
Certified Trainer Qualification
ECOP Qualification
Diploma in Insurance qualification will be an added
advantage
LOMA/CII/IIK Qualification will be an added advantage
Minimum 2-3 years’ experience in a similar role
How to Apply
If you are qualified and seeking an exciting new
challenge, please apply via Recruitment@jubileekenya.com quoting
the Job Reference Number and Position by 9th July 2024. Only
shortlisted candidates will be contacted.
