Job Summary
To achieve agreed targets in line with the business
objectives through pro-active selling of all the bank’s products and provision
of excellent customer service.
Job Description
Accountability: SALES TO RETAIL
CUSTOMERS TIME SPLIT 60%
Deliver exceptional sales performance by identifying
and meeting customer needs through selling & cross selling of all Absa Bank
Retail products and services.
Provide direct “hands on” sales support through lead
actioning and conversion of provide data sets.
Participate in specific product campaigns by ensuring
that the products are explained to customers.
Agree, meet, and exceed targets for specific sales
campaigns.
Maintain own sales performance statistics for management information usage through maintaining sales logs. Analyze sales achieved against targets agreed on a daily basis. Include action plans to address any shortfalls in sales.
Own and manage personal products & channel sales
targets to contribute towards the direct sales objectives and targets.
Refer to the appropriate area of delivery for
specialist product help or advise (e.g., Schemes or Mortgage) when uncertain
about the product delivery or application process. Respond directly to the
customer.
Guide the customers through digital account opening
process end to end and maintain the digital led relationship customer
management. Call customers when their accounts have been opened and provide the
customer with contact information for the branch at which their account is
held.
Check on assigned client’s profile for possible cross
sell opportunities.
Portfolio management to deepen customer relationship
and drive business targets on account activation, win back and balance sheet
growth.
Accountability: CUSTOMER SERVICE
TIME SPLIT 15 %
Have an understanding of all Retail and Business
Banking products that could satisfy customer requirements
Own customer queries and complaints around digital
account opening, loans, cash on call and card applications and resolve in a
timely manner. Escalate any unresolved queries, or queries not resolved in a
short period of time to the Line Manager.
Provide customers with accurate information on the
banks products and services including disclosing all charges, terms and
conditions.
Build relationships with internal service providers
(Credit Operartions) to ensure a quick turnaround time of escalated queries and
complaints.
Advise customers as soon as new loans are approved
and encourage draw-downs on the new loans
Accountability: OPERATIONAL
RIGOUR, COMPLIANCE AND CONTROLS TIME SPLIT 15 %
“Ensure that all activities and duties are carried
out in full compliance with regulatory requirements, Enterprise-Wide Risk
Management Framework and internal Absa Policies and Policy Standards.
Understand and manage risks and risk events (incidents) relevant to the role.”
Ensure accuracy of each new account application, loan
document, Absa card application and all other customer documents. Lead
Generators (LGs) are held personally accountable for accuracy and quality of
these and supporting documents that they complete and submit.
Achieve operational rigour excellence in all aspects
of procedures and processes personally undertaken to ensure green audit.
Ensure adherence to the group service standards.
Follow the Retail end to end account opening ensuring
new accounts are authorized and KYC compliant. Escalate any items that exceed
the agreed service level timelines or where there are unresolved KYC
requirements, to the Line Manager.
Comply with general Absa operational risk &
rigour requirements e.g., Health & Safety standards and security of
premises, KYC and anti-money laundering regulations.
Accountability: CONTRIBUTE TO
THE DEVELOPMENT OF THE TEAM/PERSONAL DEVELOPMENT TIME SPLIT 10%
Share knowledge and experience with other Lead
Generators in the team.
Provide cover for other Lead Generators in case of
excessive workload or absence.
Deputize for the Line Manager whenever required.
Education
Further Education and Training Certificate (FETC):
Business, Commerce and Management Studies (Required)
How To Apply
