The ideal candidate will excel in customer service,
possess strong organizational skills, and manage front desk operations
seamlessly, ensuring an enjoyable client experience from arrival to departure.
Key Responsibilities:
Customer Experience Management:
Handle client inquiries and complaints
professionally.
Coordinate with aestheticians for top-notch client
care and follow-up.
Reception Duties:
Greet and welcome clients warmly.
Manage the appointment scheduling system efficiently.
Answer phone calls, emails, and social media
inquiries promptly.
Maintain a clean, organized reception area.
Handle client check-ins, check-outs, and payments.
Administrative Support:
Assist with inventory management and ordering
supplies.
Prepare and maintain confidential client records.
Support marketing efforts with social media posts and
content.
Ensure smooth operations within the clinic.
Qualifications:
Experience in using social media.
Excellent communication and interpersonal skills.
Strong organizational skills and attention to detail.
Proficient with computer systems.
Ability to multitask in a fast-paced environment.
Professional appearance and demeanor.
Basic knowledge of aesthetic treatments is a plus.
How To Apply
Submit a short video introducing yourself, along with
your resume and cover letter detailing relevant experience to hr@mncconsulting.co.ke.
Please include “Customer Experience Manager Application” in the subject line.
