Summary: Customer Services Manager role at Amentum in Lamu, managing customer inquiries, complaints, and service standards in a remote environment. Requires a high school diploma with 3+ years’ experience as a customer service supervisor or in a customer-facing managerial role. Full-time, on-site role.
Responsibilities:
- Responding promptly and effectively to customer requests, ensuring
accurate information, guidance, and status updates are provided in a
timely manner.
- Managing customer inquiries initiated from various sources, such as
walk-ins, phone calls, faxes, or emails, while maintaining a professional
and courteous demeanor.
- Ensuring all customer complaints, concerns, or inquiries are
investigated and resolved efficiently, aiming for the highest level of
satisfaction.
- Maintaining a record of customer interactions, inquiries,
complaints, and resolutions in accordance with organizational procedures.
- Developing, implementing, and upholding customer service standards
to align with
- Amentum and US Navy requirements.
- Acting as the primary point of contact for customer relations and
ensuring successful communication between customers and relevant
departments.
- Training, supporting, and mentoring staff in customer service
skills, procedures, and best practices.
- Identifying recurring customer service issues and proposing
improvements to enhance operations and overall customer satisfaction.
- Documenting and maintaining customer service policies and procedures
to ensure
- consistency and compliance with operational goals.
- Perform other job-related duties as assigned that are consistent
with the nature and level of the position.
Required Qualifications:
- High school diploma or equivalent.
- Minimum of 3 years of experience as a customer service supervisor,
customer relationship management, or a managerial role in a
customer-facing environment.
- Strong interpersonal, communication, and problem-solving skills with
the ability to effectively interact with personnel from diverse cultural
and professional backgrounds.
- Excellent organizational and time management skills to handle
multiple customer requests simultaneously.
- Proficiency in relevant software tools for communication,
documentation, and data tracking.
- Must be in possession of a valid passport and be able to travel
internationally.
- Passport should be valid for a minimum of one (1) year or more at
the time of hiring.
- Ability to obtain country-specific visas per the U.S. Department of
State Foreign Clearance Guide.
- Ability to successfully pass contract medical requirements and
maintain compliance for the duration of deployment.
- Must be able to obtain and maintain facility
credentials/authorization.
Preferred Qualifications:
- Prior experience in an austere OCONUS (Outside the Continental
United States) environment with a multi-national workforce.
- Valid country driver’s license.
- Experience managing customer service operations in a government,
military, or remote environment.
- Demonstrated ability to develop and implement customer service
training programs for team members.
- Proven capacity for identifying customer service trends and
implementing solutions to improve operational effectiveness and
satisfaction.
How to Apply
