Job Ref. No: JHL024 (Re-advertised)
Role Purpose
The role holder will take ownership for developing
and building the entire emerging partnership function, including developing the
strategy, hiring a team, and clearly communicating the value to other
departments and leadership. The role holder will be required to establish a
compelling 3 to 5 year emerging partnership strategy that aligns with Jubilee
Group’s vision for growth of market share and product development
Main Responsibilities
Lead Business Strategy Management
- Participate in formulating, designing, and rolling out
the Jubilee Group’s Emerging Partnership Strategy; plan, organize, direct,
coordinate and control activities in line with the overall business goals
and objectives.
- Take responsibility for budget preparation, analysis,
and communication to support the objectives set by the Board.
- Keep JHL senior management advised and informed on key
emerging partnership trends through high quality, informative monthly and
quarterly reports utilizing business intelligence tools.
- Drive the development of new products, services and
distribution models (FinTech’s, brokers, Insure techs etc) that will
provide best in class solutions that are leveraged on technology.
- Leverage cross functional group relationships and
networks to build a client base from the Micro, Retail and SME segments.
- Through leadership, personal commitment and cooperation
with the Jubilee Group management team define and implement strategies to
fulfil JHL’s Strategic Objectives, financial plans, and profitability
objectives.
- Provide clear directions on strategic goals, translating
and prioritizing them into business and performance measures.
- Provide the much-needed transformational leadership to
meet and surpass the expectations of stakeholders.
- Responsible for creating and executing strategies that
are in line with the goals and objectives of the various strategic
partners.
- Create tactics to expand audiences for partner’s unique
products or services and raise brand awareness.
- Development and implementation of the policies and
procedures required to meet the organization’s emerging partnership goals
and objectives.
Partnerships
- Nurture existing partnerships by leading, managing, and
developing all partners to achieve revenue and top line targets.
- Build new partnerships that are mutually beneficial and
drive revenue for both the partners and the entire Jubilee Group.
- Establish and document clearly defined goals for each
partner relationship, and update and maintain proper reporting to all
sourced, direct, and influenced partnership revenue and pipeline targets,
partner success KPIs, and retention and integration goals.
- Work cross-functionally to create partnerships and set
up for success from working with the product and intelligence teams to
identifying prospective partners, to proactively growing partnerships
through sales and marketing efforts.
- Set our partners up for success by proactively
identifying opportunities that increase Jubilee’s value and impact,
expanding our footprint in the e- commerce space.
- Work with our partners and internal teams (sales,
customer service, marketing, legal, product, and strategy) to optimize
cross
- selling and marketing strategies for driving revenue through
the partner ecosystem.
- Strategically manage the department to serve partner
clients with superior service to grow market share, increase share of
wallet and boost organizational profitability.
Marketing and Communications
- Develop and manage successful marketing campaigns with
the help of the marketing and corporate communications team to promote
certain partners’ goods and services.
- Engage proactively with partners on behalf of the
Jubilee Group to ensure all parties are satisfied with the current state
of our collaborations and partnerships.
- Establish efficient channels of communication with
partners to promote fruitful working partnerships
- Monitor market trends and competitor activities in order
to identify potential opportunities for new partnerships.
- Perform market research to make sure the business is
abreast of industry developments and to ensure profitability for all
items.
- Expand Jubilee’s market penetration, creating creative
alliances and methods of distribution.
- Leverage on the various partnerships to introduce
bundled products that are aligned to servicing the customer from a cradle
to grave perspective.
Operational and Regulatory Excellence
- Ensure that the department’s strategy, objectives, and
deliverables are aligned to ensure a seamless client experience for our
partners and their customers.
- Establish criteria for interdepartmental SLAs that will
raise the company’s service ratings, such as claim processing times and
reconciliations in support of the various partnerships.
- Codify managing partner procedures, such as recruitment,
retention, compensation, incentives, and performance evaluation.
- In accordance with specified SLAs, guarantee operational
effectiveness for all stakeholder departments participating in the
partnerships and digital customer segments.
- Maximize commercial and operational efficiency, control
and cooperate with important internal stakeholders.
- Directing and carrying out the department’s operational plan
while defining and upholding organizational objectives, rules, and
guidelines.
- Establish the department’s annual operational budget,
making sure the unit stays within budget.
- Create and implement operational efficiency procedures
to support partner processes that are seamless.
- Make sure that service to customers and producers meets
their expectations while managing important connections with clients and
intermediaries in the market.
- Ensure all legal criteria for reinsurance, claims, and
technical risk acceptance are followed.
- Boost the effectiveness and speed of decision-making
across the Jubilee Group.
- Coordinate efforts between departments and functions to
achieve resource and value chain optimization.
- Provide access to accurate and consistent information
and services across all partner channels.
- Allocate cash and resources effectively to maximize
shareholder value, effectively managing operational risk, and
boostingoperational effectiveness.
- Carry out any additional tasks that may occasionally be
assigned.
Change Management
- Constantly re-configure and re-calibrate the department
to build agility to support the Group’s outlook and strategic posture.
- Introduce novel ideas to ensure the department’s prompt
and appropriate adoption of the various Jubilee Group imperatives.
People
- Clarify expectations for function members and other
stakeholders across the organization that are supporting the partnership
eco-system.
- Ensure the function has the best people capabilities
through effective inspirational leadership, people development, and
optimum succession planning.
- Facilitate integration of functions while ensuring that
the Jubilee DNA within the function is established and developed in a way
that is consistent with the strategic direction and values of the Jubilee
Group.
- Build relevant organizational capacity to deliver on
strategy by leading, guiding, directing, and evaluating the work of the
leadership team.
- Build human resource capabilities and training systems
that will enable the business to successfully pursue the agreed
strategies.
- Ensure maximum coordination, synergy and business
knowledge transfer within the country and region
- Lead, inspire and coach a team of high calibre
professionals, creating succession to key roles and enhancing the
Company’s management capability.
- Maintain a conducive work environment, suitable for
attracting, developing, and retaining a dynamic and high performing team
Key Competencies
- Highest standards of integrity and ethical conduct.
- Visionary Leadership and entrepreneur Spirit
- Market Awareness
- Customer Focus
- Systems orientation.
- Continuous Innovation
- Ownership & Commitment
- Team Spirit
Qualifications
- Bachelor of Commerce, Finance, or Degree in any other
business-related fields.
- Masters will be an added advantage.
- Diploma/Advanced Diploma in Professional Insurance (ACII)
would be an advantage.
Relevant Experience
- Minimum of 10 years’ experience in a similar role within the
Financial Services Industry.
- Highly innovative, performance and results driven coupled with
good business acumen.
- A consummate professional with demonstrated ability to develop
and execute strategies for sustainable, continuous improvement in
performance, market share and profitability.
- An individual with strong leadership qualities, a track record
of innovation and the ability to manage change.
- An energetic seasoned marketer with a proven track record in
Business Development strategies and implementation
How To Apply
If you are qualified and seeking an exciting new
challenge, please apply via Recruitment@jubileekenya.com Quoting
the Job Reference Number and Position by 25th June 2024. Previous
applicants are encouraged to reapply. Only shortlisted candidates will be
contacted.
