About
Role
The
role holder will deliver Simple, memorable, and efficient customer experience
by efficiently managing customer orders from initiation to fulfillment. The
role is pivotal in maintaining customer satisfaction and fostering positive
relationships with clients.
Description of essential Responsibilities:
- Order Management which includes Order
Fulfilment Coordination: (On Time in Full Error Free)
- Customer Communication during and after
the Lead time. : Monitor and analyze customer interactions and feedback to
identify trends, opportunities for improvement, and areas of excellence.
Process Optimization:
- Identify process gaps or inefficiencies
and implement solutions to enhance productivity by developing SOP’s where
needed.
Documentation, Record-Keeping,
and reporting:
- Maintain accurate records and
documentation and timely submission of the same.
Quality Assurance:
- Ensure compliance to the company
policies, industry regulations and compliance standards. Conduct regular
quality checks to maintain the highest level of service quality.
Qualifications:
- Degree or a Diploma in
business/social science or an equivalent
- At least 1 year Proven experience
in customer service, order processing, or a similar role, preferably in a
retail, e-commerce, or manufacturing environment.
- Strong communication skills, both
verbal and written, with a customer-centric approach.
- Excellent organizational skills and
attention to detail, with the ability to manage multiple tasks
simultaneously.
- Proficiency in using order management
software, CRM systems, and Microsoft Office applications.
- Problem-solving abilities and a proactive
attitude towards resolving customer issues and improving processes.
- Adaptability and resilience in a
fast-paced and dynamic work environment.
How To Apply
Email your CV and relevant documents to hr@kenchic.com with the subject “Customer Service Executive.”
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