About the Job
To support the organization, realize
its strategic intent on customer Service through effectively signing up new
customers’ as well as servicing the signed-up ones with the LPG cylinders
filled with gas.
The role will also entail support to
the customer service by understanding issues raised by customers as well as
answering any complaints raised by the customers.
To offer technological support on the right use and maintenance of the smart
meters during and after installation.
Duties & Responsibilities
Responsible forsigning up /enrolling
new customers to use LPG gas and accessories offered by the company in their
houses, preferably in the kitchen area
Verify customer identification by checking original documents. Call back on the telephone line to confirm the phone number.
Satisfactorily take the customer
through the contract ahead of installation
Request the customer to rearrange the
house in readiness for the cooking solution taking ventilation into
consideration.
Ensure the customer/user is present at
the time of installation.
Perform the task of signing up
customer, installation, battery change and cylinder change as well as any other
task as may be assigned by the team leader from time to time.
Responsible for giving honest feedback
to operations on any consumer complaints.
Responsible for the safe keeping of
the support resources provided by the company to ensure smooth operations in
the field (Phones, PPEs and Merchandize)
Responsible for effectively
communicating to the customers on any information that will make the experience
of the customer good.
Responsible for managing the delivery
process as stipulated by the organization and use of the required technology.
Responsible for managing the route
adherence to support operations optimization by guiding the logistics on the
locations for the new customers.
In charge of the volume per sales area
and increasing consumption of the customers assigned/ allocated to them
In charge of the customer service by
communicating correctly any messages intended to our customers.
Resolving customers delivery concerns
and escalating all matters to the responsible persons
Plays a role in giving vital
information to the organization around the competitors activities.
Manages and maintains all the
customers’ accounts in each area.
Responsible for taking care of the LPG
gas Cylinders and the accessories on the vehicle (TUKs, Motor Bikes, Canters,
etc.).
Responsible for prompt Replenishment
of cylinders that are near depletion LPG and exchanging of used batteries with
charged batteries at the customers premises – Efficient and timely delivery of
orders including new placements.
Personal Attributes
Integrity, Honesty, Commitment to
Company goals
Individual initiative good
communication skills on the telephone and in- person
Friendly and helpful interpersonal
style
Ability to stay calm when customers
are stressed or upset.
Attention to detail.
Fluent in English and Kiswahil?
Academic Qualifications
Bachelor’s degree is
required
Skill Qualifications
Sales, customer acquisition and
Customer Support
Communication Skills
How To Apply
