Job Summary
The role holder will be
responsible for assisting in risk management through assessing the eligibility
of applicants to obtain medical cover, scheme performance analysis, proposal of
appropriate renewal terms and scheme administration for those already on
medical cover within the set standards of service.
Key Responsibilities
Maintain
detailed and accurate records of health business policies underwritten and
decisions made (electronically and in physical files).
Underwriting
of health insurance risks.
Membership
management for new and existing business.
Preparation
and issuance of medical cards and member certificates within set time frames
Preparation
and issuance of debits, and credit notes within set time frames
Preparation and issuance of policy documents.
Maintain
policy terms and conditions for reference.
Implementation
of policy suspension and policy cancellations
Carry
out scheme performance analysis and propose appropriate renewal terms.
Renewal
of policies in the system within set time frame.
Client
relationship management. Maintain cordial relationships with clients and
brokers through regular engagements and meetings.
Attend
to correspondence and client queries (both written and by phone) within set
timelines.
Liaison
with the other departmental and company functions to ensure smooth delivery of
services to insured clients.
Preparation
and issuance of various reports as may be required from time to time.
Provider
liaison to ensure that all providers have updated scheme and membership records.
Reconciliation
of Smart Applications and Orbit medical system records to ensure data accuracy
and consistency.
Qualifications
Bachelor’s
degree in insurance or business-related discipline
Progress
towards Diploma in Insurance (ACII or AIIK), (at least 3 papers or equivalent)
Experience
2
years’ experience in the insurance industry
Competencies
Customer,
market and competitor understanding.
Knowledge
of insurance industry and concepts
Knowledge
of insurance regulatory requirements
Knowledge
of medical underwriting processes, procedures and concepts
Negotiation
skills
Business
management skills
Excellent
analytical skills
Excellent
organizational and stakeholder management skills
How To Apply
If you meet the above
requirements, you are encouraged to forward your application and updated CV to vacancies@heritage.co.ke by 31st January,2024. Clearly
state the job title on the subject heading. Heritage is an equal opportunity
employer and actively encourages diversity. Please note that only shortlisted
candidates will be contacted.
