Job Title: Team Leader
Hiring Organization: Avenue
Healthcare
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Healthcare
Job Type: Full
Time
Salary: KES
Competitive
Date Posted: 11/03/2023
Job Objective/Purpose
To manage
medical services by providing leadership in patient care, maintaining standards
of care, and directing and developing the staff, to ensure provision of highly
professional medical and auxiliary services in Opd.
Key Responsibilities
People
Management;
Liaise
with the HM/HR to ensure optimal staff levels, including reallocation of staff
per staffing needs, as well as efficient use of overtimes and locums.
Regular
staff engagement and monthly staff meetings with documented evidence of
attendance
Participate
in the recruitment, interviewing, orientation & development of medical
staff, including mentoring, coaching and developing the team.
Reward,
recognition and discipline; ensuring deserving staff are recognized, and liaise
with HR on discipline without undue delay and per policy.
Ensure
all the Doctors have valid practice licenses
Ensure
the unit is financially viable and demonstrate growth through;
Ensuring
quality of Care & Service hence ensuring high patient retention rates by
achieving high patient satisfaction rates and NPS scores.
Managing
OPD costs within budget through appropriate staffing, timely and accurate
billing, managing accidents/incidences, and consumables.
Supporting
all marketing events, and clinical support to Hospital, Rescue and Homecare
when called upon to.
Actively
participate in clinical quality initiatives including, morbidity and mortality
meetings, maintaining and enforcing infection control standards, ensuring
patients safety (IPSGs), Incident reporting, RCAs and QIPs.
Medical
Services;
Initiate
and maintain proper management and treatment of patients, ensure appropriate
and early consultation and referral of patients to specialists, and undertake
clinical procedures per training.
Refer
clients who require inpatient/home based care to the Avenue Hospitals for
Inpatient care/ Avenue Homecare for home-based care and Avenue Rescue for
medical transport needs.
Collaborate
with IPC Team to maintain and enforce infection control standards and observe
the infection control bundles.
Ensure
all sentinel incidents/events are recorded and reported within 24 hours using
the provided tools.
Review of
medical reports and provision of patient updates to insurance companies when
required.
Take
responsibility for ensuring maintenance of accurate records/ documentation
for:patient notes and reviews, verifying the prescription, dosage, allergies,
patient identification and right drug; legible prescriptions.
Ensure
proper inventory and proper maintenance of all available equipment and other
supplies (both medical & non-medical).
Prepare
daily/ periodic statistics/ reports for the MSM/ HM
Ensure
that Avenue Healthcare corporate governance policies are adhered to, including
preventing, detecting, and reporting any fraud or criminal activities, and
Implementing audit recommendations.
Ensure
adequate knowledge of and compliance to all Avenue Healthcare policies,
procedures, and systems, especially policies pertaining to the provision of
medical services.
Personal
Specifications
A medical
degree and a valid KMPDC Licence
Updated
BLS, ACLS/ATLS certificate
At least
5 years of management experience
Proven
ability to enact policies and procedures
Customer
focus and results oriented
Strong
Interpersonal and communication skills
How To
Apply
Application
documents (CV and Certificates) must be emailed to vacancies@avenuehealthcare.com with
the job position you are applying for as the subject of the email by 13th November 2023
