Vacant Position: Reservation Officer - Luxury Tour & Travel Company
Reporting to the Reservation
Manager, the main role for this position is making and confirming reservations
for guests, handling incoming calls to the reservation department in a
professional, efficient, friendly manner in a leading Luxurious Tour Company.
Duties & Responsibilities
Issuing hotel vouchers and reservations arrangement
of local and international tours
Following up on confirmation of booking vouchers
Reconfirming guests flight tickets before Safari
Making provisional bookings for our guests
Making bulk block bookings with all the suppliers in
line with the company and client’s needs and effectively administering the same
with the approval of the Tour manager.
Making all the reservations and follow ups and enter
all the information on GRANIT SYSTEM
Ensure clients’ special requests especially on
accommodation & room specification.
Designing Safari Packages for all tours
Processing payments for suppliers for accounts to
make the necessary arrangements for payments.
Briefing tour leaders before safari.
Maintaining excellent communication with all our
suppliers, local and overseas agents.
Booking flights as per Company’s specifications
Preparing files and itineraries with all the
information and advance requesting of all services included in the programs.
Person Specifications
Must be proficient in the following areas:
Degree or Diploma in Tourism Management or its
equivalent
Minimum of at least 3 years’ of tour consultant job
experience in a busy Tour and Travel Company
Proficiency in Computer skills especially GRANIT
system
Must have excellent guests’ service and
communication skills
Excellent time management skills
Attention to details and high level of accuracy
Excellent interpersonal and organizational skills
Ability to make quick and balanced decisions
Can work on late evening/ night shift.
A Team player
Send your application clearly
stating the position you are applying for in the subject line to hr@micato.co.ke
by 9 June 2023.
Please note that only
shortlisted candidates will be contacted.
