Relationship Executive builds client portfolios, manages key accounts, and drives insurance sales growth, requires a Business/Marketing Degree and 2+ years insurance sales experience. Full-time role in Nairobi.
About the Job
This position is responsible for managing the retail
renewal process for the assigned portfolio, maintaining customer service levels
within the stipulated quality standards and driving revenue growth in the
assigned portfolio/region.
Duties
& Responsibilities
Retention
of 100% of revenue from renewing individual members in the assigned portfolio.
Spearhead
the retail renewal process and information gathering on individual AAR members.
Member
Enrollment – Manage Member Onboarding/Additions/Deletions to assigned portfolio
in conjunction with membership team.
Complaints
and Query Management – Receive and Resolve client issues.
Scheme
Performance Management – Generation of Utilization reports, Percentage of use
reports, scheme reports and Member statements.
Reporting
and Management of Hospitalization/Admissions in liaison with Care Managers.
Manage
claim reimbursements in conjunction with claims department.
Members
Engagement – Extend courtesy Calls to individual members on various activities
– Satisfaction Surveys, Thank You Campaigns, Post Hospitalizations etc.
Receive
and dispatch client documents and monitor receipt.
Communicate
pertinent information to the clients on a regular basis.
Monitoring
and evaluation of compliance with operating standards of the company.
Identify
and recommend process improvements to enhance Customer Satisfaction.
Any
other duties as assigned by the supervisor
Academic Qualifications
Qualification
Name Level
Bachelor
of Commerce/ Business Related Field Degree
Diploma
in Insurance Diploma
