Front Office Trainee assists with guest check-ins and reception inquiries, requires a Hospitality Diploma/Degree. Internship role in Nairobi.
Key
Responsibilities
Under the supervision of the Departmental Trainer and
Training Manager, The trainee shall learn how to:
Check in
the arriving guest and check out the departing guests in a friendly and caring
manner according to the Kempinski Experience Assessment( KEA) standards.
Upon
check in, register guest and assign rooms. Accommodate special requests
whenever possible. If needed, assist guests in completing the registration
cards. Use suggestive selling techniques to sell rooms and to promote other
services of the hotel.
Verify
the guest’s method of payment and follow established credit-checking procedures
or refer cash handling
payment
to cashiers.
Upon
departure of guests, process the guest check out procedures. Inquire for last
minute charges. Receive payment
from
guests. Settle the guest account and give copy of the invoice.
Handle
all front office cashiers’ transactions such as posting charges to guests and
exchanging foreign currency according to the procedures. At the end of shift,
balance their cash float.
Answer
all guest requests and questions in a friendly and caring manner, whether by
telephone or in person, provide/ receive information and takes appropriate
actions or refer the matters to the relevant persons to handle. It may be and
not
inclusive
of issuing a safe deposit box, handling messages or dealing with a complaints.
Coordinate
room status updates with the housekeeping department by notifying them of late
check-outs, early check-ins and special requests.
Keep
themselves informed of product and service knowledge as well as the hotel daily
and meeting activities.
Possess a
working knowledge of the room reservation procedures.
Maintain
the neatness of his/her working area.
Skills,
Knowledge and Expertise
Degree/
Diploma in Hospitality/Hotel management from a recognized learning institution
No work
experience is required
Less than
one year since completion (2025/2026)
Kenyan
Citizen
Completed
coursework (Even if not graduated)
Ability
to work and communicate in a multinational environment
Excellent
grooming skills and must be well versed in professional and personal etiquette
Good
Communication skills
Out going
with a positive learning attitude.
