Operations
Supervisor – Serviced Apartments
overseeing
daily apartment operations, staff supervision and online bookings to maximise
occupancy and revenue, requiring a bachelor’s degree in Hospitality Management,
Hotel Management or Property Management, minimum 5 years relevant experience
and knowledge of OTA platforms such as Airbnb and Booking.com, in a serviced
apartments environment, on-site role.
The Operations Supervisor will
be responsible for overseeing the day-to-day operations of the apartments,
ensuring efficient service delivery, effective staff supervision, high
housekeeping and property standards, proper management of reservations, and optimal
occupancy and revenue performance.
The role will also be
responsible for maintaining the property’s online presence through regular
posting, managing online bookings and reservations, monitoring guest
engagement, and ensuring that the apartments consistently meet the required
operational and guest-service standards.
Key
Responsibilities
Oversee
daily operations of the Apartments, ensuring all departments function smoothly.
Supervise
Housekeeping through the Head of Housekeeping to ensure apartment readiness and
high cleanliness standards.
Supervise
the Caretaker to ensure they are performing their work as required.
Conduct
daily operational briefings with supervisors.
Inspect
apartments, common areas, grounds, and security systems regularly.
Address
guest complaints, requests, and special requirements promptly.
Conduct
performance reviews, training, and ensure SOP compliance.
Oversee
guest communication, check-in, key handover, and checkout procedures.
Ensure
apartments, grounds, and services consistently meet high guest satisfaction
standards.
Manage
apartment availability, pricing, and inventory across Online Travel Agencies
(Airbnb, Booking.com, Expedia, etc.) and social media accounts.
Monitor
market trends, competitor pricing, and demand patterns; adjust rates to
maximize revenue and occupancy in collaboration with management.
Minimize
cancellations and double bookings.
Prepare
occupancy, revenue, and performance reports for management.
Monitor
online reviews and respond professionally to enhance reputation.
Ensure
accurate posting of charges, payment reconciliation, invoicing, and financial
documentation.
Support
budgeting, forecasting, and operational cost control.
Ensure
proper use of Property Management Systems (Tessa Hub), reservation calendars,
and digital marketing tools.
Maintain
accurate apartment inventory, maintenance logs, and asset registers.
Ensure
compliance with safety, operational, and regulatory standards.
Ensure
all operational licenses are renewed on time.
Perform
any other duty that may be assigned from time to time.
Qualifications & Experience
Bachelor’s
Degree in Hospitality Management, Hotel Management, Tourism Management,
Property Management, Business Administration, or a related field.
Minimum
of 5 years’ relevant experience in the tourism, hospitality, serviced
apartment, hotel, or related property operations environment.
Proven
experience in operational and staff supervision.
Strong
practical knowledge of Online Travel Agency platforms, including Airbnb,
Booking.com, Expedia, or similar platforms.
Experience
in managing social media accounts and online bookings.
Experience
using Property Management Systems and reservation management tools will be an
added advantage.
SKILLS & COMPETENCIES
Leadership
and team management skills.
Excellent
customer service, communication, and problem-solving abilities.
Ability
to analyze occupancy, performance, and digital marketing metrics.
Proficient
in digital marketing tools and online booking platforms.
Integrity,
reliability, and strong organizational capability.
WORKING CONDITIONS
Onsite
supervision required at the apartments.
Flexible
schedule including weekends, public holidays, and emergencies.
How to Apply
If you are up to the challenge
and possess the necessary qualifications and experience, please send your CV
only quoting the job title in the email subject (Operations
Supervisor – Serviced
Apartments) to vacancies@corporatestaffing.co.ke before 5th November 2026
NB: Only shortlisted candidates
will be contacted. If you do not receive any communication from us within two
weeks of your application, kindly consider your application unsuccessful. We
appreciate your interest and thank you for applying
Corporate Staffing Service never asks candidates to pay any money or pay for tests at any stage of the recruitment process.
