Housekeeping Trainee supports room cleaning and linen inventory management, requires a Hospitality Diploma/Degree. Internship role in Nairobi.
Key
Responsibilities
Under the supervision of the Departmental Trainer and
Training Manager, the trainee shall learn to:
Clean
corridors and floor public areas around guest rooms assigned. Also maintain
cleanliness of equipment and pantries.
Keep
informed of hotel product and service knowledge in order to answer guest
questions.
Answer
all guest questions / requests in a friendly and caring manner, take
appropriate actions or if needed, refer the matters to the relevant persons to
handle. It may be providing information, giving an extra item such as a towel,
etc.
Write
down on their assignment sheets relevant information for record purposes and
possible future inquiries. At the end of shift, report special attention guest,
unusual situations, incidents that need follow up, to ensure consistency and
guest
satisfaction.
Verify
the physical status of room and updates Order Taker of any discrepancies found.
Report at
once to Supervisor and Order Taker lost and found items and coordinates with
Order Taker when to bring items down.
Provide
the turn down service to assigned guest rooms according to standards
established by the hotel. It involves, but not limited to, turning down the
bed, replenishing guest room and bath supplies and cleaning the bathroom if
necessary. Help control guest and cleaning supplies to save costs.
Clean
assigned guest rooms, the late check out and late service required by guests,
according to standards established by the hotel. It involves, but not limited
to, making the bed, dusting the room and furniture, replenishing guest room and
bath supplies, cleaning the bathroom, vacuuming the carpet.
Whilst
cleaning the room, verify that all is in proper condition and order of
functioning and report to Supervisor any items that need repair.
Inspect
Floors / Public Areas to ensure that facilities, equipments and amenities are
clean and are well maintained; verify the work performed by outside contractors
to ensure compliance to their contract; and take corrective measures in order
to meet
Kempinski standards.
Identify
the department training needs, develop the training plan and get the approval
of Executive Housekeeper before the implementation of training.
Anticipate
and maintain all equipments and supplies and assure their availability. Control
usage of all amenities and cleaning supplies to ensure compliance to budget and
ensure appropriate usage of equipments and tools.
Monitor
housekeeping procedures including Lost and Found, Key Control, Security and
Emergency procedures and Health and Safety procedures for employees and guests.
Participate
in various housekeeping projects such as general cleaning, which involve
scheduling, inspections, records keeping, follow-up, and communication with
other related departments.
Accomplish
several administrative duties related to the position such as attending
meetings, writing reports, maintaining a daily log, etc.
Skills,
Knowledge and Expertise
Degree/
Diploma in Hotel Management from a recognized learning institution or an
equivalent course
No work
experience is required
Less than
one year since completion (2025/2026)
Kenyan
Citizen
Completed
coursework (even if not graduated)
Ability
to work and communicate in a multinational environment
Excellent
grooming skills and must be well versed in professional and personal etiquette
Good
Communication skills
Out going
with a positive learning attitude
