Job Title: Customer Service Agent
Responsible for responding to customer inquiries
through phone calls, emails, chats, and other communication channels, resolving
complaints, providing information about products and services, assisting with
orders, deliveries, payments, returns, and refunds, and ensuring a positive
shopping experience. Requires a Diploma or Bachelor’s degree in Customer
Service, Business Administration, Communications, or a related field. The
position is based in Nairobi and requires on-site work.
Key
Responsibilities
Manage
and respond to live chat inquiries and support tickets.
Handle
inbound and outbound customer calls
Provide
customer support through chat channels, ensuring timely and accurate responses.
Customer
issue follow up and inquiries to ensure prompt resolution.
Attaining
the required Customer satisfaction rate.
Attain
daily clearance and response rate below 3min
Qualifications
Typing
speed of 40 words per Minute
Degree or
diploma in a Business-related Course
Experience
in a similar role
Good
Customer Service Skills
Good
communication skills
Problem
solving skill
How
to Apply
Apply by sending an email with your CV and a
convincing cover letter to recruitment@kilimall.com clearly stating the subject
heading “customer service agent” by 19th October,2026. Please state your
current and expected remuneration in your CV, only shortlisted candidates will
be contacted.
