Pension Administrator managing the administration of retirement benefits schemes, requiring a Bachelor’s degree in Business or Actuarial Science with 2+ years experience in pension administration, in an insurance environment, on-site role.
About the Role:
Reporting to the Assistant Manager – Client Relations, the Pension Administrator will be responsible for the effective day-to-day administration of retirement benefits schemes, ensuring accurate processing of member and scheme transactions, responsive client service, timely reporting and adherence to applicable regulatory and scheme requirements.
The role will work closely
with scheme members, Trustees, employers, regulators and internal teams to
ensure that pension schemes are administered efficiently and that clients
receive quality and timely support.
Key
Responsibilities
- Manage
the routine administration of Defined Contribution, Defined Benefit and
Hybrid retirement benefits schemes, ensuring
transactions are processed accurately and within agreed timelines.
- Respond
to enquiries and requests from scheme members, Trustees and sponsoring
employers, providing clear and timely information and escalating complex
matters where necessary.
- Process
member benefits, payments, transfers and other scheme-related transactions
in accordance with approved procedures and applicable requirements.
- Generate
and distribute member statements and other scheme information, ensuring
records are complete, accurate and up to date.
- Maintain
comprehensive and reliable scheme and member records and ensure
appropriate documentation is filed and readily accessible.
- Support
the preparation of scheme financial and administrative reports, including
reports required for Trustee and Annual General Meetings.
- Prepare
ad hoc operational and management reports relating to the pension
portfolio as required.
Who We’re Looking For
Essential
Knowledge, Skills and Experience
- Bachelor’s
Degree in Business, Insurance, Actuarial Science, Statistics, Mathematics
or a related field.
- Progress
towards a relevant professional qualification such as AIIK, FSRI or ACII
will be an added advantage.
- At
least two (2) years’ relevant experience in pension/retirement benefits
administration, preferably within a retirement benefits scheme
administrator, insurance or financial services environment.
- Good
understanding of retirement benefits scheme administration, including
Defined Contribution, Defined Benefit and Hybrid schemes.
- Working
knowledge of Retirement Benefits Authority (RBA) and Kenya Revenue
Authority (KRA) requirements relating to pension schemes.
- Strong
numerical and analytical skills, with a high level of accuracy and
attention to detail.
- Good
customer service and relationship management skills, particularly in
dealing with members, Trustees and corporate clients.
- Strong
written and verbal communication skills.
- Good
organisational skills with the ability to manage multiple scheme
administration activities and meet deadlines.
- Proficiency
in Microsoft Office applications, particularly Excel.
