Commercial Lead owning the commercial execution rhythm across customer growth, compliance, pipeline conversion, and repeat demand, requiring experience in commercial operations and team coaching, in a commercial/manufacturing environment, on-site role.
The Opportunity
- We
are seeking a structured and execution-focused Commercial Lead to own the
commercial execution rhythm across our customer growth, compliance,
pipeline conversion, and repeat demand functions.
- This
is not a traditional sales management role. You will be the engine room of
our commercial operations—translating strategy into weekly and monthly
execution, driving accountability, and ensuring that activity converts
into real movement: orders, repeat demand, cash, and customer progression.
- You
will coach and build the Customer Growth team, strengthen cross-functional
execution, and reduce dependency on any single person. If you are someone
who thrives on structure, follow-through, and turning pipeline into
performance, we want to hear from you.
Core
Responsibilities
Customer
Growth & Pipeline Discipline
- Own
the customer growth rhythm and pipeline follow-up. Drive conversion,
repeat demand, and customer issue closure.
- Translate
strategy into weekly and monthly execution plans with clear owners, dates,
blockers, and decisions.
Commercial
Execution & Compliance
- Align
compliance, dispatch, receivables, and internal blockers to ensure
seamless order-to-cash execution.
- Hold
the team to movement, not activity: orders, repeat demand, cash, customer
progression, market insight, and decisions.
Team
Coaching & Capability Building
- Coach
the Customer Growth team to improve performance, accountability, and
commercial discipline.
- Build
leadership depth by clarifying accountability and reducing dependence on
one person.
Data-Driven
Decision Making
- Use
data, customer feedback, pipeline, GP, cash, stock, and market learning to
make faster, better decisions.
- Strengthen
cross-functional execution with Finance, Operations, Production, HRD, and
other teams where needed.
Key
Deliverables
- Customer
Growth team operating rhythm established and maintained
- Pipeline
follow-up and conversion visibility improved
- Repeat
customer discipline strengthened
- Reduced
customer and internal execution issues
- Role
outputs delivered with clear evidence
- Actions
closed or escalated with owner and date
- Quarterly
improvement shown in capability, discipline, and impact
Operating
Rhythm
- Daily: Identify
what moved, what is blocked, what was learned, and what decision is needed
- Weekly: Review
role KPIs, customer/product/market movement, cash or stock blockers, and
actions due
- Monthly: Review
performance, customer/market/product health, recovery decisions, and
resource needs
- Quarterly: Review
KPI delivery, behaviour, growth, capability, and next-quarter focus
What You Bring (Skills &
Competencies)
- Commercial
Operations: Experience managing commercial execution, customer
growth, and pipeline discipline.
- Team
Coaching: Ability to coach, develop, and hold a team accountable for
results.
- Problem-Solving
& Judgement: Ability to separate activity from real movement and
make practical decisions.
- Communication
& Follow-Through: Clear communication and practical
follow-through on commitments.
- Systems
Proficiency: Ability to use trackers, Excel, SAP, S&S Connect, or
equivalent tools accurately.
- Commercial
Understanding: Strong grasp of revenue, GP, cash, stock, customer
quality, and risk.
- Cross-Functional
Maturity: Ability to coordinate across functions without blame or
delay.
Our Expectations
At
S&S, we look for individuals who don’t just do a job, but who live our
values. You will be expected to:
- Understand
and passionately execute the Company’s strategy.
- Be
commercially focused and driven by customer growth.
- Be a
collaborative problem-solver and a supportive team player.
- Ultimately,
be self-driven and accountable for realizing the company’s goals.
How to Apply
Send the
email to careers@spinners.co.ke
