Job Title: Front Office Supervisor
Date Posted: 10/07/2026
Job Type: Full Time
Employer: PrideInn
Industry: Admin
Salary: Open
Location: Nairobi
Country: Kenya
Deadline: 17/07/2026
Looking for an Admin job in Kenya?
PrideInn is recruiting a Front Office Supervisor position. Proficiency in front office operations, guest service, and Property Management Systems (PMS) is required.
Job Summary
- We are seeking an experienced Front Office Supervisor to oversee
front desk operations and ensure excellent guest service while supporting
and guiding the reception team.
Key Responsibilities:
- Supervise daily Front Office operations and ensure excellent guest
service.
- Manage guest accounts, billing, and Front Office reports.
- Monitor room inventory and support revenue optimization.
- Handle guest complaints professionally and maintain service
standards.
- Prepare staff duty rosters and support team training and performance
management.
- Coordinate with other departments to ensure a seamless guest
experience.
Requirements:
- Diploma or Bachelor’s Degree in Hospitality Management or a related
field.
- Minimum of 3 years’ Front Office experience, including at least 1
year in a supervisory role.
- Proficiency in a Hotel Property Management System (PMS) and
Microsoft Office.
- Excellent leadership, communication, and problem-solving skills.
Key Competencies
- Leadership and team development
- Customer service excellence
- Attention to detail
- Conflict resolution skills
How to Apply
