Lions SightFirst Eye Hospital is hiring a Customer Service Officer to welcome and assist patients and ensure an exceptional patient experience. The role is based in Nairobi and experience in a hospital set-up will be an added advantage.
Key Responsibilities
- Respond to customer issues in a timely manner and in line with the
organization’s policies.
- Manage a large number of calls and emails.
- Use all forms of communication to build, maintain, and manage the
hospital’s reputation.
- Communicate key messages clearly to clients to ensure comfort and
maintain goodwill.
- Monitor publicity, conduct research on client concerns and
expectations, and report findings to management.
- Liaise with colleagues and key spokespeople while serving as a link
between customers and departments.
- Resolve customer requests, questions, and complaints by analyzing
situations and using resources effectively.
Qualifications
- Bachelor’s Degree or Diploma in Public Relations/ Customer Service
from a recognized institution.
- Multi-task oriented.
- Excellent communication skills and problem-solving abilities.
- Experience in a hospital set-up will be an added advantage.
- 2 years’ experience in the same field.
- Interpersonal skills.
- Professionalism and integrity.
How to Apply
Send
your application to: careers@lionsloresho.org
/ gm@lionsloresho.org
