Airtel is hiring an Enterprise Customer Project Manager skilled in project delivery, enterprise client management, and service delivery.
Responsibilities
Customer
Project Delivery
- Manage the end-to-end lifecycle of customer projects from initiation
through implementation and closure.
- Ensure delivery of projects within agreed scope, timelines, cost,
and quality standards.
- Coordinate internal teams to ensure successful deployment of
customer solutions.
Customer
Engagement and Relationship Management
- Serve as the primary point of contact for customers during project
delivery.
- Manage customer expectations and maintain regular communication on
project progress.
- Build strong relationships with customer stakeholders to ensure
satisfaction and trust
Project
Planning and Execution
- Develop project plans, schedules, and resource requirements.
- Define project milestones, deliverables, and implementation
timelines.
- Ensure project activities are executed according to plan.
Stakeholder
Coordination
- Coordinate across internal teams including engineering, operations,
sales, and support.
- Facilitate collaboration between customer teams and internal
technical specialists.
- Ensure alignment between customer requirements and internal
capabilities.
Risk
and Issue Management
- Identify potential risks and issues affecting project delivery
- Implement mitigation strategies and escalate critical issues when
necessary.
- Manage project changes and scope adjustments in coordination with
stakeholders..
Vendor
and Resource Management
- Manage third-party vendors and technology partners involved in
project delivery.
- Ensure vendor deliverables meet contractual and technical
requirements.
Project
Monitoring and Reporting
- Monitor project performance against defined KPIs and milestones.
- Provide regular progress updates to customers and internal
management.
- Ensure proper documentation and closure of projects
Qualifications
Education
- Bachelor’s degree in Information Technology, Telecommunications,
Computer Science, Engineering, or Business Administration
- Master’s degree or MBA is an advantage
- PMP certified is mandatory
Experience
- 5–10 years of experience in ICT, telecom, or technology product
management
- Experience in enterprise solutions
- Exposure to telecommunications or digital services industry
preferred
- Broad technical knowledge of managed data networks and associated
services like Cloud, Security, Unified
- Communication
- Strong communications skills, particularly related to articulating
project strategy, risks and mitigation to both internal and customer
management and decision makers.
How to Apply
