Job Title: Claims Analyst, Retail Health
Date Posted: 07/07/2026
Job Type: Full Time
Employer: Liberty Life
Industry: Insurance
Salary: Open
Location: Nairobi
Country: Kenya
Deadline: 12/07/2026
Looking for an insurance job in Kenya? Liberty Life is hiring a Claims Analyst, Retail Health, skilled in health insurance claims processing, medical billing assessment, fraud detection, and provider relations.
Job Summary
- The role holder will be responsible for assisting in risk management
through assessing the eligibility of applicants to obtain medical cover,
scheme performance analysis, proposal of appropriate renewal terms and
scheme administration for those already on medical cover within the set
standards of service
Key Responsibilities
- Review, assess, authenticate and capture outpatient and inpatient
claims as per the claims manual and within the set TATs
- Timely scanning, barcoding and batching of received claims
- Processing of reimbursements within the set TATs
- Conduct quality assurance process before batches are authorized for
pay run
- Notify brokers and clients of pended and declined claims within set
timelines
- Manage pended and declined claims
- Liaise with agents, brokers and service providers on matters arising
on claims
- Ensure all claims documents are archived in the relevant systems
- Maintain claims production within set targets
- Generate daily health claims status report
- Storage of all correspondence in Medware system
- Monitoring and processing of NHIF enhanced benefits for cost
containment
- Recording and monitoring of roaming and counter-guarantee claims.
- Customer service – address clients’ queries in form of telephone
queries, letters, emails and walk –in clients.
- Maintain proper department standards, discipline and confidentiality
regarding patients’ illness.
- Embrace governance requirements with respect to KYC/AML/Data
protection requirements per governing Acts.
Qualifications
- Bachelor’s degree in Insurance or business-related discipline
- Progress towards Diploma in Insurance (ACII or AIIK), (at least 3
papers or equivalent)
Experience
- 1 years’ experience in medical claims management in
insurance/hospital setting
Competencies
- Understanding of insurance operations and concepts
- Knowledge of insurance regulatory requirements
- Knowledge of claims procedures
- Excellent organizational and stakeholder management skills
How to Apply
If you meet the above
requirements, you are encouraged to forward your application and updated CV
to vacancies@heritage.co.ke by 12th July 2026. Clearly state the job
title on the subject heading.
