Job Title: Sales & Marketing
Date Posted: 22/06/2026
Job Type: Full Time
Employer: Qona Sacco
Industry: Communication
Salary: Open
Location: Nairobi
Country: Kenya
Deadline: 26/06/2026
About Qona Sacco
Qona Sacco is a dynamic and member-focused financial cooperative committed to delivering innovative financial solutions that empower our members to achieve their financial goals.
We are seeking a highly motivated, results-oriented, and passionate individual to join our Business Development team as a Marketing Officer.
Position Summary
The
Marketing Officer will play a pivotal role in driving business growth through
member acquisition, retention, and relationship management while promoting the
Sacco’s products and services. The role involves implementing sales strategies,
executing marketing initiatives, and delivering exceptional member experiences
aligned with Qona Sacco’s strategic objectives.
Key Responsibilities
Member
Acquisition and Relationship Management
- Recruit new members and grow the Sacco’s membership base.
- Maintain and strengthen relationships with existing members to
enhance retention and loyalty.
- Conduct regular member visits to assess satisfaction and identify
cross-selling and up-selling opportunities.
- Respond promptly and professionally to member inquiries and
concerns.
- Support seamless onboarding of new members and maintain accurate
customer records.]
Marketing
and Business Development
- Support the development and execution of the annual marketing plan.
- Promote the full range of Sacco products and services to drive
business growth
- Generate and nurture new business leads to achieve departmental
revenue targets.
- Drive loan uptake and refinancing opportunities in line with the
Sacco’s strategic plan and loan policy.
- Organize and participate in member education forums, exhibitions,
activations, and other marketing events.
- Develop engaging marketing content, including images and videos,
while ensuring member consent requirements are met.
- Support brand visibility initiatives through advertising, public
relations, and promotional campaigns
Sales
Monitoring and Reporting
- Monitor market trends and competitor activities to identify
opportunities and inform strategy.
- Prepare accurate daily, weekly, and monthly reports on sales
activities, targets, achievements, and member recruitment
- Conduct return-on-investment (ROI) analysis for marketing campaigns
and recommend improvements.
- Maintain up-to-date records of all sales and marketing activities.
Project
Coordination
- Participate in planning and coordinating marketing projects and
initiatives
- Liaise with internal teams, vendors, legal counsel, and finance to
ensure project compliance and successful execution.
- Maintain proper documentation for all marketing-led projects and
activities.
Qualifications
Academic
Qualifications
- Bachelor’s degree in Marketing, Sales, Business Administration, or a
related field.
- Professional certification such as the Chartered Institute of
Marketing (CIM) qualification will be an added advantage.
Experience
- Minimum of four (4) years’ experience in sales, marketing, or
customer relationship management, preferably within a financial
institution or Sacco environment. [cite: 6]
Key Competencies
Knowledge
and Skills
- Strong understanding of modern marketing and sales techniques.
- Knowledge of Sacco operations and the regulatory environment.
- Proficiency in customer relationship management (CRM) systems.
- Strong analytical, planning, presentation, and negotiation skills
- Excellent interpersonal and communication skills.
- Proficiency in Microsoft Office applications and sales/CRM software.
- Ability to conduct market research and analyze data effectively
Personal Attributes
- Results-oriented and target-driven. [cite: 6]
- Self-motivated with the ability to work under minimal supervision. [cite:
6]
- High level of integrity and professionalism. [cite: 6]
- Creative thinker with a growth mindset. [cite: 6]
- Strong team player with excellent collaboration skills. [cite: 6]
Physical
Requirements
- Ability to communicate fluently in English and Kiswahili
- Good physical fitness and willingness to undertake field activities
and client visits
Key Performance Indicators
Success
in this role will be measured through:
- Number of new members recruited and retained.
- Achievement of sales targets, including loans, accounts, and
deposits.
- Member satisfaction and engagement levels.
- Successful execution of marketing campaigns and events.
- Accuracy and timeliness of reports and documentation.
How to Apply
Candidates
who meet the minimum requirements to fill attached link https://forms.office.com/r/Tum7nuHsgZ and send your
application with a detailed curriculum vitae including three referees to careers@qonasacco.com by 29th
June 2026.
Due
to the numerous numbers of applications received, only short-listed candidates
will be contacted.
