Key Responsibilities
- Manage day-to-day operations of the hotel, including front desk,
housekeeping, food and beverage, and maintenance.
- Ensure all departments adhere to hotel policies and procedures, and
deliver high-quality service to guests.
- Conduct regular inspections of the property to ensure cleanliness,
safety, and overall maintenance standards.
- Oversee the food and beverage department, ensuring the highest
standards of service and quality.
- Develop and implement menus, pricing strategies, and promotional
activities to maximize revenue.
- Monitor inventory levels, manage supplier relationships, and control
costs.
- Develop and execute sales strategies to increase hotel bookings and
revenue.
- Identify and pursue new business opportunities, including corporate
contracts and group bookings.
- Analyze market trends and competitor activities to inform pricing
and promotional strategies.
- Recruit, train, and supervise hotel staff to ensure a motivated and
high-performing team.
- Conduct performance evaluations, provide feedback, and address any
personnel issues.
- Foster a positive work environment that encourages teamwork and
professional growth.
- Handle guest inquiries, complaints, and feedback in a professional
and timely manner.
- Ensure guest satisfaction through personalized service and attention
to detail.
- Implement initiatives to enhance the overall guest experience and
increase repeat business.
- Prepare and manage the hotel’s budget, including forecasting and
financial reporting.
- Monitor revenue and expenses to ensure financial targets are met.
- Implement cost-control measures and identify opportunities for
financial improvement.
- Ensure compliance with health, safety, and regulatory requirements.
- Implement and enforce safety procedures to protect guests, staff,
and property.
- Maintain accurate records and documentation as required by
regulatory authorities.
Qualifications &
Experience
- Degree or diploma in Hospitality Management or a related field.
- Over 5 years’ experience in hotel operations, with supervisory or
management experience.
- Highly organized with exceptional attention to detail.
- Ability to work under pressure and handle multiple tasks
simultaneously.
- Proficiency in hotel management software and MS Office applications.
- Problem-solving skills and a proactive approach to operational
challenges.
- Passionate about delivering outstanding guest experiences.
- Strong analytical and decision-making skills.
How to Apply
- If you meet the above qualifications, skills and experience share CV
on recruitment@britesmanagement.com
- Interviews will be carried out on a rolling basis until the position
is filled.
- Only the shortlisted candidates will be contacted.
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