Key Responsibilities:
- Coordinate events, seminars, conferences and meetings and support
hosted institutions activities, including venue booking, logistics,
technical support, caterer coordination and guest services
- Coordinate visitor programmes for individuals and groups, including
preparation of information packages, accommodation, meeting room
allocations, catering arrangements and campus support services
- Maintain and regularly update the Kenya events calendar and Google
calendar to ensure accurate scheduling and visibility of all
hospitality-related activities
- Liaise with internal service units such as Supply Chain, Transport,
Liaison and Protocol, Security, ICT, CAKM, Engineering and outsourced
Catering to ensure seamless planning and delivery of events and visitor
programmes in alignment with the required standards
- Build and maintain strong stakeholder relationships to anticipate
service needs and enhance client experience and revenue opportunities
- Lead daily pre-function and operational briefings with hospitality
staff to review upcoming events, service requirements and operational
risks
- Monitor service delivery, resolve operational issues, respond to
emergencies and ensure activities are implemented according to approved
plans
- Oversee hotel and conferencing front office desks, housekeeping,
campus housing maintenance coordination, use of recreational facilities
and overall guest services to ensure efficient, high quality and
client-centric services
- Supervise hospitality staff and contribute to the performance review
of the Director General’s domestic staff
- Apply effective reservation and inventory control practices to
optimize facility utilization, occupancy and events revenue
- Undertake targeted client engagement and business development
activities (internal and approved external clients), in consultation with
the Head of Operations, to promote hospitality services within the scope
of the established institutional campus guidelines
- Maintain accurate records of bookings, revenue, expenditures, client
feedback, declined business, advance bookings and occupancy forecasts
- Verify contracted-service provider invoices and prepare periodic or
monthly reports for review and approval
- Ensure compliance with ILRI policies on credit, billing and
revenue-collection
- Provide regular updates and reports to the Head of Operations on key
developments, risks, client feedback, revenue performance and
service-delivery issues
- Perform any other related duties as may be assigned
Requirements
- Bachelor’s degree in hotel and catering management, hospitality
management, business administration, or a related field
- Relevant professional certification
- Seven years’ relevant experience in hospitality, conferencing, guest
services, hotel/accommodation, events management or related operations
- Strong communication skills
- Excellent interpersonal and networking abilities
- Self-starter, able to work independently against agreed priorities
and deliverables
- customer-service orientation with a focus on delivering high-quality
service experiences
- Good planning and coordination skills, with attention to detail
- Proficiency in revenue tracking and records management
- Ability to work under pressure and manage competing priorities
- Strong stakeholder engagement and relationship management capability
- Proficiency in the use of digital systems/tools for bookings,
calendar management and reporting
How to Apply
