Job Title: Front Office Supervisor
Date Posted: 29/06/2026
Job Type: Full Time
Employer: Emerge Egress
Consulting
Industry: Admin
Salary: Open
Location: Nairobi
Country: Kenya
Deadline: 15/07/2026
Emerge Egress Consulting is a HR Management & Training Consulting Firm established in 2017 based in Nairobi.
In essence it focuses in Recruitment, Business & Marketing Strategy and Training Programs for various sectors. We partner with clients in various industries and sectors in order to meet their various needs.
Role Objective
Our
client, a leading hotel is seeking to hire a Dynamic and Passionate Front
Office Supervisor who will be responsible for the management of Daily Front
Office operations, including the Reception, Reservations and Concierge ensuring
exceptional service delivery with a hands-on approach.
The
ideal candidate should be able to drive exceptional guest experiences, managing
staff, and maintaining high standards of service.
Core Duties and
Responsibilities
- Lead, manage, train, and motivate the Front Office team to provide
top-notch hospitality and service excellence.
- Reviews staffing levels to ensure that guest service, operational
needs and financial objectives are met.
- Handle guest inquiries, resolve complaints, and special requests
with professionalism and efficiency.
- Manage schedules, budgets, and performance targets for the front
office team.
- Review daily front office work and activity reports.
- Coordinate with other departments to ensure smooth operations and
enhance overall guest experience.
- Uphold and ensure implementation of hotel policies and maintain high
standards of hospitality.
- Manages daily operations, ensuring the quality, high service
standards and meeting the guest expectations of the customers on a daily
basis.
- Facilitate smooth communication between the Front Office and other
departments.
- Monitor and ensure compliance with front desk procedures and hotel
policies.
- Conducts department meetings and continually communicates a clear
and consistent message regarding the Front Office goals to produce desired
results.
- Maximize room revenue and occupancy by reviewing status daily.
- Analyse rate variance, monitor credit reports and maintain close
observation of daily house count.
- Monitor the selling status of the house daily. ie flash report,
allowance etc.
- Perform any other duties allocated.
Job Specifications and
Qualifications
- Degree/ Degree in Hospitality or Hotel Management or a related
field.
- At least 5 years of experience in a hotel front office supervisor
role in a 4 star or 5 star hotel.
- Proficiency in hotel management software (eg, Opera, Fidelio).
- Proficiency in night audit, telephone operations, reception and
cashier duties etc.
- Considerable knowledge of computer systems for registration,
reservations and backup systems.
Key Competencies
- Strong proven leadership and problem-solving skills.
- Ability to thrive in a fast-paced environment.
- Customer-oriented and adaptable to working in various shifts.
- Skilled in managing reservations efficiently to maximize occupancy.
- Excellent communication and interpersonal abilities.
- Excellent Customer experience skills and a passion for delivering
memorable guest experiences.
How to Apply
If interested in the
position and meet the above requirements, kindly send your CV on or
before 15th July 2026 to the email careers@emergeegressconsulting.com and indicate the
position applied for in the subject line. Only shortlisted applicants will be
contacted. Interviews will be conducted on a rolling basis.
