About the Role
- We are seeking a highly organized and proactive Administrator to support the daily
administrative operations of the company. The role involves coordinating
safari booking processes, handling client communication, maintaining
accurate booking and supplier records, preparing safari proposals, and
supporting smooth information flow between departments. The ideal
candidate should possess strong organizational, communication, and
administrative skills, with the ability to manage multiple tasks
efficiently in a fast-paced environment while ensuring accuracy and timely
coordination.
Responsibilities
- Receive, log, and organize all client inquiries from all
communication channels.
- Support client engagement by ensuring all required booking details
are properly captured and documented.
- Assist in preparation and distribution of safari package proposals
and iteneraries.
- Support preparation of costings and ensure internal approval
processes are followed before client sharing.
- Coordinate booking confirmations between clients and suppliers
(lodges, camps, and hotels).
- Prepare and issue invoices to clients upon confirmation of bookings.
- Receive, verify, and process supplier invoices for accuracy and
completeness.
- Maintain accurate records of bookings, payments, and service
vouchers.
- Support preparation and distribution of final itineraries to clients
and safari guides.
- Ensure proper documentation of safari mandatories and coordination
of giveaways allocation.
- Maintain organized filing systems (digital and physical) for all
safari operations documents.
- Follow up on pending payments, supplier confirmations, and
outstanding documentation.
- Support administrative reporting and update management on booking
status.
- Perform any other administrative duties as assigned by management.
Education & Experience
- Diploma or Degree in Business Administration, Tourism Management,
Office Administration, or a related field.
- Proficiency in MS Office (Word, Excel, Outlook) is mandatory.
- Basic knowledge of accounting or bookkeeping will be an added
advantage.
- Experience in use of CRM systems or booking systems will be an
advantage.
- Minimum of 2–3 years’ experience in administration, office
coordination, or customer service role.
- Experience in tourism, travel, hospitality, or logistics environment
will be an added advantage.
- Experience handling documentation, invoicing, and client
coordination.
- Proven ability to manage multiple tasks and deadlines in a
fast-paced environment.
Skills
- Strong organizational and administrative skills.
- Excellent communication and interpersonal skills.
- High attention to detail and accuracy in documentation.
- Strong time management and multitasking ability.
- Ability to work under pressure and meet deadlines.
- Integrity, confidentiality, and professionalism.
- Problem-solving and coordination skills.
- Ability to work effectively in a team-oriented environment.
How to Apply
Send
your CV in PDF to humanresource@raalimited.com
Use the subject line: WOW Administrator Application – Your Name
