Job Summary:
The position will be responsible for managing the
Bank’s Retail non-performing portfolio under supervision of the Manager Retail
Recoveries with the objective of putting in place and adopting appropriate
strategies within policy guidelines and regulation to minimize credit losses
and ensure the portfolio remains profitable in line with SBM Bank business
objectives. This is a fixed-term contract.
Key
Responsibilities:
Strategy – 25%
- Ensure continuous new learning debt recovery
techniques through trainings.
- Ensure implementation of debt recovery
strategies within the unit.
- Ensure constant follow-up and monitoring of all
accounts classified as Non-Performing Loans/Accounts.
- Ensure compliance with all controls, rules,
policies, procedures, and regulations.
Operations – 20%
- Manage Retail debt collection including the
initiation of recovery processes in line with commercial practices and
Bank policy.
- Manage the assigned Retail debt portfolio with a
view of maximizing profitability for the Bank.
- Review retail files assigned to identify and
select delinquent accounts for collection in order to maintain a low
percentage of Portfolio at Risk.
- Maintain and prepare bad debt recovery records
and/or reports as and when required and submit them to the Supervisor.
- Recommend restructures, settlements and
write-offs on Non-Performing Retail Accounts to the Manager Retail
Recoveries for review and approval by the Management Credit Committee as
per Central Bank of Kenya Regulations.
- Ensure compliance to the Bank’s Credit Policy
and Procedures with regard to management of debt recovery process.
People Management – 20%
- Maintain good coordination between the
Collections and Recoveries Team, Credit Team and the Business Development
Teams.
- Undertake any delegated activities as assigned
by the Manager Retail Recoveries or by the Head, Collections and
Recoveries.
- Ensure to undertake Best Practice, Skills and
Knowledge and shared across the team and wider Credit Department, where
appropriate working with other areas of the Bank.
Compliance – 25%
- Ensure compliance with both internal and
external regulatory requirements.
- Working closely with risk and compliance units
to ensure effective compliance standards are consistently met within the
unit.
- Developing and continuously reviewing Credit
policies and procedures ensuring their compliance.
Other – 5%
- Safeguard and promote the bank’s image with the
general public.
Key
Relationships:
Direct Reports to this Position
- N/A.
Knowledge; Skills and Experience required for this
Role
- 3 years’ experience in a Debt Recovery function
with at least 1 year in managing Retail accounts.
- University degree in a Business-related field
from a recognized institution.
- CPA/ACCA or relevant professional qualification.
- Excellent Communication and Negotiation skills.
Competencies Required for this Role
- Experience or sound understanding of credit life
cycle and debt recovery process/techniques.
- Strong credit analytical, communication and
negotiation skills and assertive.
- A passion for performance and ability to work
under pressure.
- Key understanding of regulatory and legal
environment.
Problem Solving
- Analytical
- Assertive
- Decision making
- Communication
How to
Apply
