Field Team Leader, MBS, Job in Kenya

Job Objective:

Lead and manage the regional Field Engineering team to ensure the delivery of effective field support, timely resolution of escalated incidents and assigned problems, and the ongoing maintenance and operational stability of the WIOCC Points of Presence (PoPs) network. Serve as the regional technical and operational leader, providing expertise, guidance and leadership while driving service excellence and operational performance across the region.

Reporting Line: Regional Operations Manager

Key Duties and Responsibilities

Lead and manage a 24/7 regional field operations team at WIOCC, owning escalation and on-call rosters to ensure uninterrupted service delivery across carrier-grade transport networks
Oversee WIOCC Points of Presence (PoPs) and related site infrastructure, managing data center and facility suppliers to meet availability, security and access requirements
Plan and execute preventative and corrective maintenance programmes, ensuring strict compliance with HSE legislation, site safety rules and permit-to-work processes
Drive rapid resolution of field incidents and chronic network faults, coordinating closely with the NOC and internal stakeholders to restore service within agreed SLAs
Manage regional spares and logistics, maintaining accurate local records and reconciling inventory and asset data in NetSuite to support audit readiness and operational continuity
Deliver end-to-end network implementation: installation, testing, commissioning, service integration and handover into live operations, ensuring clean documentation and acceptance criteria are met
Own network quality and performance in-region, proactively identifying risks, monitoring trends and implementing improvements to reduce repeat faults and improve uptime
Produce and support ad hoc operational reporting, translating field activity and performance data into clear updates for management decision-making
Support cross-functional initiatives and lead regional projects, providing structured status reporting, risk/issue management and stakeholder communication throughout delivery
Uphold WIOCC policies and procedures, leading compliance activities and contributing to the continuous improvement of operational standards and controls
Champion effective use of NetSuite and data discipline across the team, ensuring accurate, timely updates that maintain system integrity and support reliable reporting
Innovate and continuously improve operational and network KPIs, implementing practical field-led enhancements and reporting measurable outcomes
Deliver service reporting excellence for internal teams, customers and suppliers, ensuring consistent, accurate and actionable performance insights
Mentor and develop field engineers through coaching, technical training and structured knowledge transfer to build capability and strengthen regional coverage

Minimum Qualifications

Bachelor’s degree in Engineering or related field
CCNA, Cisco, MikroTik and Fiber Optic certifications (Highly Preferred)
Advanced proficiency in routing protocols: OSPF, EIGRP, BGP, MPLS
Be fluent in written and spoken English, with excellent communication skills
Valid driver’s license

Experience and Skills

5+ years’ technical experience in the telecoms industry, ideally with at least 3+ years in second-level technical support (or equivalent) and preferably 2+ years in a team leader role
Knowledge and experience including: Fibre, OTN, DWDM / ROADM, SDH, and Data (Ethernet, IP/MPLS, OSPF, BGP)
Knowledge of supporting equipment such as: MikroTik, Juniper, Tejas, Ciena, Nokia, etc
Experience with network monitoring tools, e.g. Cacti, MRTG, PRTG, etc
Must use B/OSS tools effectively to record information accurately and concisely in a timely manner
Ability to share knowledge and mentor other team members
Excellent communications and soft skills, including ability to listen to and summarize and concisely share key information with clients
Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment