Role Overview
Amerihealth
Africa is setting up a state-of-the-art Multispecialty Medical Center in the
heart of Westlands, Nairobi, scheduled to open in May 2026. The Center will
offer advanced outpatient and telemedicine services across multiple specialties
including Ophthalmology, Cardiology, Rheumatology, Endocrinology, Pediatrics,
Obstetrics & Gynecology, Gastroenterology (including Endoscopy), and Dental
Care.
We
are seeking an Operations Manager /
Administrator to oversee
all operational, administrative, and quality functions as we prepare to launch
and grow this flagship facility. The ideal candidate will combine strategic
insight, operational excellence, and a strong understanding of healthcare
systems to deliver seamless, patient-centered care in a technology-driven
environment.
Key Responsibilities
Operational
Leadership
- Lead day-to-day operations of the medical center, ensuring
efficiency, safety, and service excellence across all departments.
- Develop and implement standard operating procedures (SOPs) and
workflows to support high-quality clinical and administrative operations.
- Support the pre-opening setup including regulatory licensing,
equipment set-up, and coordination of facility readiness.
Patient
Experience & Quality Assurance
- Drive a culture of patient-centered care, continuous quality
improvement, and operational efficiency.
- Monitor patient feedback systems and implement service recovery
plans.
- Coordinate implementation of quality and safety standards (KQMH,
SafeCare, ISO, or equivalent).
Financial
& Resource Management
- Prepare and manage budgets, financial forecasts, and operational
plans.
- Supervise procurement, inventory management, and vendor contracts to
ensure cost-effective resource utilization.
- Work with finance teams to ensure accurate billing, claims
management, and timely revenue collection.
Human
Resource & Team Management
- Oversee recruitment, induction, and performance management for
clinical and non-clinical staff.
- Build a cohesive, motivated team committed to excellence and
professional growth.
- Foster a culture of accountability, respect, and continuous
learning.
Compliance
& Regulatory Oversight
- Ensure facility’s full compliance with Kenya Medical Practitioners
and Dentists Council (KMPDC), Ministry of Health (MOH), and other
regulatory standards.
- Maintain readiness for inspections, audits, and accreditation.
Strategic
Partnerships & Business Development
Identify
and develop partnerships with insurers, corporate clients, and referral
networks.
Support marketing, branding, and outreach strategies to position Amerihealth
Africa as a center of excellence.
Qualifications &
Requirements
Education
& Experience
- Bachelor’s degree in Healthcare Management, Hospital Administration,
Business Administration, or a related field.
- Minimum of 5 years of progressive experience in healthcare
operations, with at least 2 years in a leadership or management role
within a clinic or hospital setting.
- Proven experience in EMR implementation, quality improvement, or
facility commissioning will be highly desirable.
Skills
& Attributes:
- Strong leadership and organizational skills with a hands-on
management style.
- Excellent understanding of Kenyan healthcare regulations,
accreditation systems, and health insurance operations.
- Proficiency in digital health tools and EMR systems.
- Exceptional communication, negotiation, and interpersonal skills.
- High integrity, problem-solving capacity, and resilience in a
fast-paced startup environment.
What
We Offer
- A unique opportunity to lead operations in one of Nairobi’s newest
multispecialty medical centers.
- Competitive remuneration package commensurate with experience.
- A supportive environment that values innovation, teamwork, and
growth.
How to Apply
Interested
candidates should send their CV and cover letter to info@ileraconsulting.co.ke with
the subject line: “Operations Manager – Amerihealth Africa Multispecialty
Center”
by 15th March 2026.
Only
shortlisted candidates will be contacted.
