Role Summary
Store Manager is responsible for ensuring flawless
execution of the assigned tasks within the store, as well as driving the retail
operations to maximize sales, profitability, stock management. Responsible for
delivering best in class customer experience (NPS) and business growth. Store
Manager also drives people development by securing second line leaders to
manage the retail operations, engage (OHI) and retain the workforce within the
store.
Role Profile
- Proven experience in maximizing sales performance and managing
customer transactions efficiently.
- Strong leadership skills with the ability to manage team resources
to match customer flow and ensure service availability.
- Demonstrated ability to train, develop, and upskill teams to meet
current and future business needs.
- Solid understanding of health and safety standards with the ability
to ensure a safe working and shopping environment.
- Strong customer service orientation with the ability to engage
customers, understand their preferences, and support retention strategies.
- In‑depth knowledge of retail operations, including stock management,
shrinkage control, waste reduction, and promotion execution.
- Ability to analyze store performance data, understand key business
metrics, and make commercially driven decisions.
- Experience in managing omnichannel retail operations, including
order fulfillment, on‑time delivery, and alignment of online and offline
customer experience.
Requirements
- Bachelor’s Degree in Business Administration (Master’s Degree
preferred).
- 8+ years of relevant experience, including 5+ years in a retail
business.
- Excellent interpersonal and communication skills.
- Strong leadership abilities with proven capability to guide and
develop teams.
- Analytical and pragmatic problem‑solving skills with strong decision‑making
capability.
- Highly organized, with strong multitasking and time‑management
skills.
How to Apply
