Role Objective
Our
client is seeking a friendly, professional, and efficient Front
Office Assistant to serve as the first point of contact
for guests and visitors. The role supports daily reception operations, ensures
clear and effective communication, and contributes to a positive guest
experience within a busy hospitality environment.
Core Duties and Responsibilities
- Receive and welcome guests and visitors in a
courteous and professional manner.
- Support guest arrival and departure processes in
accordance with front office procedures.
- Handle guest enquiries, requests, and concerns,
escalating issues when necessary.
- Manage incoming calls, emails, and front desk
communication efficiently.
- Provide accurate information regarding hotel
services, facilities, and policies.
- Liaise with housekeeping, security, and other
departments to ensure smooth operations.
- Maintain up-to-date guest records, reservations,
and front office documentation.
- Assist with scheduling and coordination of
meeting rooms and hotel facilities.
- Ensure the reception and front office areas are
clean, organised, and presentable at all times.
- Provide general administrative support related
to front office operations.
- Assist with arranging guest transport and other
services when required.
- Adhere to hotel standards, procedures, and
customer service guidelines.
- Perform any other duties assigned by management.
Job Specifications and
Qualifications
- Diploma in Front Office, Hospitality Management,
Business Administration, Communication or related area.
- Proficiency in MS Office Suite
- At least 1 year relevant work experience.
Key Competencies
- Strong verbal and written communication skills.
- Excellent customer service and interpersonal
skills.
- Problem-solving
- Ability to multitask and prioritize tasks in a
fast-paced environment
- Attention to detail and organizational skills
- Strong interpersonal skills and customer service
orientation
How to Apply
Interested
and qualified candidates should forward their CV to: careers@emergeegressconsulting.com using the position as subject of email.
